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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 04/17/2026
Date Signed: 04/17/2026 06:00:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260325094416
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364845718
ADMINISTRATOR:SHANNON GARCIAFACILITY TYPE:
850
ADDRESS:1025 PARKFORD DRTELEPHONE:
(909) 343-5460
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:140CENSUS: 69DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Director Shannon Garcia and Assistant Director Heather BurrTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Facility staff did not ensure reporting requirements were followed (Reporting Requirements)
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation regarding an allegation that facility staff did not ensure reporting requirements were followed.

During the course of the investigation, interviews were conducted with facility staff and relevant parties, and documentation was reviewed.

It was disclosed through interviews that the subject teacher did not report the incident to facility administration at the time it occurred, due to needing to leave the facility early.

Continued on LIC 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20260325094416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 04/17/2026
NARRATIVE
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It was further determined that the child’s authorized representative was first made aware of the reported incident directly by the subject child, rather than through facility notification.

Additionally, the Department was not notified of the incident until approximately two days after the reported occurrence. The Department has determined that required reporting procedures were not followed in accordance with Title 22, Section 101212(d)(1)(C), which requires that any unusual incident that threatens the physical or emotional health or safety of a child be reported to the Department by the next working day, followed by a written report within seven days.

Based on interviews of pertinent individuals that were conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

Please see LIC 9099-D for cited deficiency.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20260325094416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2026
Section Cited
CCR
101212(d)(1)(C)
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The facility failed to comply with Title 22, Section 101212(d)(1)(C) reporting requirements.
As evidenced by the facility failing to notify the Department of an unusual incident until approximately..
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The facility agrees to submit a written letter of acknowledgment addressing their understanding of the reporting requirements, including the importance of notifying the Department within 24 hours of any reportable incidents as outlined in..
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two days after the occurrence, due to the subject teacher not notifying facility administration after leaving the facility early.
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 Title 22, Section 101212(d)(1)(C).
The written acknowledgment shall be submitted to the Department no later than 04/25/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260325094416

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364845718
ADMINISTRATOR:SHANNON GARCIAFACILITY TYPE:
850
ADDRESS:1025 PARKFORD DRTELEPHONE:
(909) 343-5460
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:140CENSUS: 69DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Director Shannon Garcia and Assistant Director Heather BurrTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Facility staff did not prevent child from touching another child inappropriately while in care (Supervision)
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation regarding an allegation that the facility did not prevent a child from touching another child inappropriately while in care.

During the course of the investigation, interviews were conducted, documentation was collected, and observations were made. It was disclosed that the subject teacher became aware of the reported incident when the subject child approached and reported it to her.

During staff interviews, the subject teacher described the classroom layout and identified where she and the involved children were positioned at the time of the reported incident.

Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20260325094416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 04/17/2026
NARRATIVE
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During interviews, the subject teacher stated that she was aware of the location of both subject children and was actively supervising the classroom, including briefly looking toward another group of children. The subject teacher indicated that at the same time she glanced toward the other group, the subject child approached her to report the incident.

It was also noted that the subject teacher was the only staff member present in the classroom at the time, limiting the availability of additional witness statements.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited pertaining to this specific allegation.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5