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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 04/29/2026
Date Signed: 04/29/2026 03:31:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260414124227
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364845718
ADMINISTRATOR:SHANNON GARCIAFACILITY TYPE:
850
ADDRESS:1025 PARKFORD DRTELEPHONE:
(909) 343-5460
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:140CENSUS: 56DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Director Shannon GarciaTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Facility did not follow admissions agreement (Admission Agreement)
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation regarding an allegation that facility did not follow admissions agreement. LPA met with Director Shannon Garcia and took a tour/census.

During the course of the investigation, interviews were conducted with facility staff and relevant parties, and documentation was reviewed.

It was alleged that photographs of the subject child were posted on social media, despite the authorized representative/parent not providing consent for photo release.

Continued on LIC 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260414124227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
VISIT DATE: 04/29/2026
NARRATIVE
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Throughout the course of the investigation, LPA conducted interviews with pertinent individuals, reviewed facility's policies, and collected pertinent documentation, including the subject child’s admission agreement that had the photography consent portion. Upon review, LPA confirmed that the authorized representative/parent had initialed the photography release section and also indicating at the bottom that they did not consent to the release or use of their child’s photographs.

Facility interviews disclosed that their policy interprets parental consent for photography as applying broadly to all purposes, including internal parent communication through daily reporting applications as well as external social media and marketing usage. Facility representatives stated that the family had verbally requested that photographs of the subject child be taken for purposes of daily updates and app-based reporting. However, the facility was unable to provide written documentation reflecting any updated parental authorization or modification to the original signed photography consent agreement.

Due to the documentation available, including the signed admission agreement indicating that the parent/authorized representative did not consent to photography release, and evidence obtained during the investigation confirming that the subject child’s photographs were posted on social media, LPA determined that the facility failed to follow the signed admission agreement. Based on interviews of pertinent individuals that were conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. Please see LIC 9099-D for cited deficiency.

During the course of the investigation, the facility removed all photographs of the subject child from social media platforms. LPA conducted consultation with the facility and advised that all future changes to photography consent should be documented in writing, including any parental updates or modifications to previously signed agreements. LPA further advised the facility to ensure that if a parent initially declines consent but later changes their preference, updated written authorization should be obtained and maintained in the child’s records.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Shannon Garcia, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260414124227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364845718
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/06/2026
Section Cited
CCR
101219(f)
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Title 22 Regulation 101219 (f) for Admission Agreements requires the licensee to comply with all terms and conditions set forth in the admission agreement.

This requirement was not met as evidenced by:
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Facility agrees to submit a statement of understanding on the importance of obtaining written consent from parents/authorized representatives in the event that they change their mind and request photos for their children in care.
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The course of the investigation revealed that the facility posted pictures of the subject child on social media channels, when they did not have written consent, according to the signed admission agreement. The facility stated that they did recieve a verbal request for photos on the TLE app.
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Facility also agrees to provide all parents/authorized representatives who have requested photos verbally, with a updated permission form that grants the facility photo consent in writing. Facility agrees to submit plan of correction by 05/06/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3