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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845799
Report Date: 06/14/2022
Date Signed: 06/14/2022 02:10:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220607082229
FACILITY NAME:DUNCAN/STRONG FAMILY CHILD CAREFACILITY NUMBER:
364845799
ADMINISTRATOR:DUNCAN, J & STRONG, SFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 292-6492
CITY:RIALTOSTATE: CAZIP CODE:
92377
CAPACITY:14CENSUS: 6DATE:
06/14/2022
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:J. Duncan and S.StrongTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Daycare child's parent was not allowed inside the facility
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Elyse Jones and Blanca Ruiz arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). During inspection LPAs observed six children napping in the family room. Both Licensees were present during the inspection and were observed providing care and supervision. During the process of the investigation, records were reviewed, and interviews were conducted with pertinent parties. Information and documentation was collected during the course of the investigation. Per Licensee’s own admission the parent/legal guardian for C1 arrived to the facility claiming to be the biological parent of a child in care and was denied access. However, the Licensees attempted to schedule a tour but the parent/legal guardian of C1 stated they would not be able to make it. Licensees also stated parents/legal guardians are not allowed in the facility due to Covid-19. Information was exchanged between the Licensee and parent/legal guardian regarding custody/court order to pick up and drop off the child from the daycare. It was disclosed by the Licensee that the parent/legal guardian was not allowed to come inside the facilty because documentation pertaining to the child did not list the parent/legal guardian in the intial paperwork.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20220607082229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: DUNCAN/STRONG FAMILY CHILD CARE
FACILITY NUMBER: 364845799
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/14/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/14/2022
Section Cited
CCR
102419(f)(1)
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Admission Procedures and Parental and Authorized Representative's Rights
(f) No family child care home shall discriminate or retaliate against any child or any child's parent or authorized representative because the parent or authorized representative has exercised... (1) If the licensee denies a parent or authorized representative the right to enter
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Personal Rights risk to the children in care.

Licensees agree to submit a written statement that they understand the regulation. Licensee agrees to create separate files for each parent/legal guardian and keep communication separate.
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and inspect the family child care home or retaliates against any child or any child’s parent or authorized representative, the Department shall issue the licensee a warning citation. This requirement was not met as evidenced by: Based on the interview, the Licensees did not meet the above regulation which poses a potential Health, Safety &
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20220607082229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: DUNCAN/STRONG FAMILY CHILD CARE
FACILITY NUMBER: 364845799
VISIT DATE: 06/14/2022
NARRATIVE
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Day care child was enrolled by a parent/legal guardian and informed Licensee's claiming they had full custody. No documentation was provided to facility to confirm court order. Licensees were informed that both parent/legal guardian have the right to enter and inspect the family child care home without advance notice whenever child(ren) are in care. Court order has to be available for review with information from both parents/legal guardians and updated court order.

Based on licensee’s own addition the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

An exit interview was conducted, Notice of Site Visit posted, appeal rights discussed and given to the licensee. A copy of this report was provided to the licensee on this date. This report must be available to the public for three years.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3