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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846072
Report Date: 03/28/2023
Date Signed: 03/28/2023 12:24:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2023 and conducted by Evaluator Aman Sharma
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230215160057
FACILITY NAME:EVERBROOK ACADEMY, LLC DBA PRESTIGE PRESCH ACADFACILITY NUMBER:
364846072
ADMINISTRATOR:VAN DUZER, MARGARET GALEFACILITY TYPE:
850
ADDRESS:3040 CHINO AVETELEPHONE:
(909) 591-7574
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:168CENSUS: 18DATE:
03/28/2023
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Margaret Gale Van DuzerTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Facility staff did not properly supervise day care child(ren) at all times.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analysts (LPAs) Aman Sharma and Rachel Zeron arrived at the facility to conclude a complaint investigation in regard to the above allegation received by Community Care Licensing (CCL) on 02/15/2023. A previous inspection was conducted on 02/22/2023 to initiate this investigation. LPAs were given access to the facility by the director, Margaret Gale Van Duzer. LPAs discussed the purpose of today’s inspection, took census, and toured the facility. LPAs met with the director to further discuss the complaint allegation and deliver findings.

During the investigation, LPAs made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties. It was alleged that facility staff did not properly supervise day care child(ren) at all times.

The following information was collected during the investigation:
SEE LIC9099C……………
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2023 and conducted by Evaluator Aman Sharma
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230215160057

FACILITY NAME:EVERBROOK ACADEMY, LLC DBA PRESTIGE PRESCH ACADFACILITY NUMBER:
364846072
ADMINISTRATOR:VAN DUZER, MARGARET GALEFACILITY TYPE:
850
ADDRESS:3040 CHINO AVETELEPHONE:
(909) 591-7574
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:168CENSUS: 18DATE:
03/28/2023
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Margaret Gale Van DuzerTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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9
Facility staff did not ensure day care child(ren) had water to drink.
Facility staff handled day care child(ren) in a rough manner.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analysts (LPAs) Aman Sharma and Rachel Zeron arrived at the facility to conclude a complaint investigation in regard to the above allegations received by Community Care Licensing (CCL) on 02/15/2023. A previous inspection was conducted on 02/22/2023 to initiate this investigation. LPAs were given access to the facility by the director, Margaret Gale Van Duzer. LPAs discussed the purpose of today’s inspection, took census, and toured the facility. LPAs met with the director to further discuss the complaint allegations and deliver findings.

During the investigation, LPAs made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties. It was alleged, that facility staff did not ensure day care child(ren) had water to drink, and facility staff handled day care child(ren) in a rough manner.

The following information was collected during the investigation:
SEE LIC9099C……………
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20230215160057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EVERBROOK ACADEMY, LLC DBA PRESTIGE PRESCH ACAD
FACILITY NUMBER: 364846072
VISIT DATE: 03/28/2023
NARRATIVE
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It was alleged that facility staff did not ensure day care child(ren) have water to drink, and that facility staff handled day care child(ren) in a rough manner. Allegedly, during the time a parent picked up their child, their child was observed as being "parched". Additionally, on or about June 2022, it was alleged staff grabbed a child's arm and yanked them into their chair. Another alleged incident was that a staff grabbed and pushed a child's face to make them stop a behavior.

During children interviews, a child was able to demonstrate how they ask for water and where they get water from in the outdoor area. The child stated, "I want water please" and proceeded to walk to the water fountain outside and drank from the fountain. The child followed it up with telling a teacher they drank some water. Additionally, there were no known witnesses to the alleged incidents. During observation, LPAs observed a water container in the classroom with plastic cups nearby for children to drink out of and dispose of after use. In the outdoor area, LPA observed a child drinking from the water fountain, which is available to daycare children. As for the allegation pertaining to staff handling day care child(ren) in a rough manner, at this time LPAs were unable to obtain sufficient evidence to prove that this incident occurred. Interviews conducted with staff and other pertinent individuals were inconclusive.

Based on information obtained during this investigation and through interviews conducted, the review of pertinent documentation, and Interviews revealing conflicting information, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the director, Margaret Gale Van Duzer . Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00

A copy of this report must be made available for the next three years
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20230215160057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EVERBROOK ACADEMY, LLC DBA PRESTIGE PRESCH ACAD
FACILITY NUMBER: 364846072
VISIT DATE: 03/28/2023
NARRATIVE
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It was alleged that facility staff did not properly supervise day care child(ren) at all times. Allegedly, on or about September of 2022, there was a child splashing and playing in the toilet in the 2's room. This incident took place during the time the child's parent came to pick up the child.

During interviews, it was disclosed that facility staff did not properly supervise day care child(ren) at all times. Interviews revealed that the facility now has locks on the bathrooms because the subject child would "get into the toilet". The child would "play with the water in the toilet", and staff would be able to "grab them in time". Additional interviews disclosed that "they put a door guard on the door" due to the subject child splashing in the toilet. The splashing incident mentioned occurred during pick up. During children interviews, and based on the ages of the children allegedly involved, LPA was unable to obtain pertinent information or evidence relating to the above allegation. Due to the subject child being able to splash in the water and staff admitting to 'grabbing them in time', this proves that the child was not properly supervised at all times.

Based on the information received and collected over the duration of this investigation, there is evidence corroborating the allegation above, therefore the allegation is ruled SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are being cited on the attached LIC9099D.

LPAs Sharma and Zeron informed the director that this report dated 03/28/2023 documents one Type A citation which shall be posted for 30 consecutive days.
LPAs Sharma and Zeron also informed the director to provide a copy of this licensing report dated 03/28/2023 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the children's file for verification.

An exit interview was conducted with the director, Margaret Gale Van Duzer. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.
The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20230215160057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: EVERBROOK ACADEMY, LLC DBA PRESTIGE PRESCH ACAD
FACILITY NUMBER: 364846072
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/29/2023
Section Cited
CCR
101229(a)(1)
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Supervsion:The licensee shall provide care and supervision as necessary to meet the children's needs.No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
This requirement was not met as evidenced by:
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Immediately, director agrees to have a meeting and training with her staff in regards to supervision. Director also agrees to group a certain amount of children to one teacher in the room.
Part of the correction was also getting a lock on the bathroom door, which has already been done.
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Based on interviews, a parent observed a child splashing in toilet water in the 2's classroom, resulting in the child not being properly supervised at all times.
This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5