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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846209
Report Date: 09/22/2023
Date Signed: 09/22/2023 03:54:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2023 and conducted by Evaluator Rachel Zeron
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230713110912
FACILITY NAME:FERN ACADEMY EDUCATIONAL CHILDCAREFACILITY NUMBER:
364846209
ADMINISTRATOR:HE, LINGLINFACILITY TYPE:
850
ADDRESS:6921 SCHAEFER AVETELEPHONE:
(909) 696-9638
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:168CENSUS: 81DATE:
09/22/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Linglin HeTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is operating out of ratio

Staff did not meet daycare child's dietary needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rachel Zeron made an unannounced visit to 10 day visit for a complaint the regional office received on 07/13/2023. LPA met with Linglin He, Director. The following was alleged: Facility is operating out of ratio and Staff did not meet daycare child's dietary needs.

LPA reviewed records/documents, interviewed staff, and made direct observations of teacher to child ratios in all functioning classrooms. On both visits, the facility’s staff/child ratio was found to be in compliance. Interviews with pertinent individuals indicated that during nap time one teacher is left with up to 24 children and some of the children would not be sleeping just laying on their cot resting and occasionally get up off the cot and wander around the classroom. LPA directly observed adequate and qualified staff for the number of children and found the facility to be in compliance. Additionally, LPA interviewed staff, and based on those interviews, staff indicated that if the children are awake the children will remain on their cots and if they need assistance they can always call for help up at the reception area.
On today's visit, LPA observed children at nap time and found the children were on their cots during nap time either sleeping or resting. Due to conflicting information, LPA was unable to confirm the allegation at this time.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20230713110912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FERN ACADEMY EDUCATIONAL CHILDCARE
FACILITY NUMBER: 364846209
VISIT DATE: 09/22/2023
NARRATIVE
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The second allegation alleged that staff did not meet child's dietary needs. According to the complaint, children that did not finish their food by nap time would be thrown away. LPA conducted interviews with pertinent individuals and children in care, interviews with staff indicated that teachers would save lunchtime food and for second snack but if it was a dairy product it would be thrown away due to possible spoil. Lunchtime is a 30 minute period and staff indicated that the children are given an additional 15 minutes if needed. Interviews with children indicated that if they are not done with food they would put the unfinished portion in their cubbies, others indicated that they have been told to throw away their food. Due to conflicting information, LPA was unable to confirm the allegation at this time.

Therefore, due to conflicting information found throughout this investigation this agency has investigated the complaints. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to the Director, Linglin He.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2