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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846233
Report Date: 03/20/2024
Date Signed: 03/26/2024 09:28:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2023 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231027095529
FACILITY NAME:JOYCE FAMILY CHILD CAREFACILITY NUMBER:
364846233
ADMINISTRATOR:JOYCE, SHAUNTELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 437-0226
CITY:UPLANDSTATE: CAZIP CODE:
91784
CAPACITY:14CENSUS: 7DATE:
03/20/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Shauntel Joyce, LicenseeTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Personal Rights: Provider physically abused day care child.
INVESTIGATION FINDINGS:
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*****This is an amended document to update the investigation findings*****

On March 20, 2024, Licensing Program Analyst Taityana Benson conducted a visit with Licensee, Shauntel Joyce. The purpose of the visit is to deliver the unsubstantiated findings of the above complaint allegation. An in-person 10-day inspection was initiated by LPA Taityana Benson November 03, 2023. During the initial inspection, LPA Benson obtained pertinent documentation needed for the investigation, and met with Licensee, Shauntel Joyce. The following was observed and discussed with Shauntel Joyce, Licensee:

Although, LPA Taityana Benson initiated the complaint investigation on November 03, 2023, and is delivering the unsubstantiated findings, the complaint allegation was investigated by Investigations Branch (IB) Investigator, Georgina Tallagua.


Report Continued On LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20231027095529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JOYCE FAMILY CHILD CARE
FACILITY NUMBER: 364846233
VISIT DATE: 03/20/2024
NARRATIVE
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It was alleged that Licensee, Shauntel Joyce inappropriately handled a daycare child by using physical discipline that resulted in a bruised area of their body. Evidence collected by IB Investigator Tallagua, revealed that the medical examination confirmed the daycare child sustained bruises on an area of their body that corroborates with physical mistreatment.However, during the investigation it was not confirmed if the bruises occurred while the daycare child was at the facility or who caused the bruises to the daycare child.

Per interviews conducted, and information gathered the licensee denied the allegations of causing injuries to a daycare child and denied the use of physical discipline with any daycare children. It should be noted, the licensee did not see a bruise on the daycare child’s buttocks while enrolled at the facility nor they did observe bruises on the daycare child on their last day in care at the facility. It was also disclosed that the licensee observed a rash on the daycare child’s buttocks on more than one occasion during their enrollment at the facility and communicated with the parents of the daycare child.

It was disclosed that when daycare children experience challenging behaviors, the licensee provides redirection that may include alternate activities such as one to one engagement, explaining to the daycare child what they could have handled differently, and parent communication. It was noted that a family member of the daycare child has physically disciplined the daycare child on the buttocks occasionally when the daycare child was not at the facility. It was also disclosed that family members of the daycare child denied causing the bruises to the daycare child because physical discipline was not hard enough to cause injuries and the daycare child is fully clothed during the incidents. Lastly, pertinent parties did not make any disclosures of witnessing daycare children being physically disciplined by licensee or the daycare child family members.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.


Report Continued On LIC9099-C
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20231027095529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JOYCE FAMILY CHILD CARE
FACILITY NUMBER: 364846233
VISIT DATE: 03/20/2024
NARRATIVE
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No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee, Shauntel Joyce.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5