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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846273
Report Date: 04/08/2025
Date Signed: 04/08/2025 11:59:19 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250304113727
FACILITY NAME:ALARCON-ENRIQUEZ FAMILY CHILD CAREFACILITY NUMBER:
364846273
ADMINISTRATOR:PATRICIA ALARCON-ENRIQUEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 957-9720
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:14CENSUS: 9DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Patricia Alarcon-Enrique, LicenseeTIME COMPLETED:
12:08 PM
ALLEGATION(S):
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Adult in facility handles day care child(ren) in a rough manner
INVESTIGATION FINDINGS:
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On April 8, 2025, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties.

On March 4, 2025 a complaint was received alleging an adult in facility handles day care child(ren) in a rough manner. It was noted an adult in the home was observed to be verbally "stern" and "loud" and "rough" with the children in care. It was also noted when other people are around the adult “stops and goes quiet.” During interviews with the Licensee she admitted “It’s too much for him” and “Sometimes the words he is uses I tell him we can’t do that”. She also stated, “(He/She) is good but I need someone younger” and “I am always toning (Him/Her) down.” During interviews with pertinent parties it was disclosed that this behavior of the adult has been observed on several occasions. All pertinent parties were interviewed, however, some pertinent parties were unable to express how the behaviors impacted their emotional well being.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250304113727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: ALARCON-ENRIQUEZ FAMILY CHILD CARE
FACILITY NUMBER: 364846273
VISIT DATE: 04/08/2025
NARRATIVE
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Based on all the information disclosed from pertinent parties the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC 809-D for deficiencies.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Patricia Alarcon-Enrique, Licensee.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250304113727

FACILITY NAME:ALARCON-ENRIQUEZ FAMILY CHILD CAREFACILITY NUMBER:
364846273
ADMINISTRATOR:PATRICIA ALARCON-ENRIQUEZFACILITY TYPE:
810
ADDRESS:3543 TERRACE DRIVETELEPHONE:
(909) 957-9720
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:14CENSUS: 9DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Patricia Alarcon-Enrique, LicenseeTIME COMPLETED:
12:08 PM
ALLEGATION(S):
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Adult in facility hits day care child(ren)
INVESTIGATION FINDINGS:
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On April 8, 2025, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties.

On March 4, 2025 a complaint was received alleging an adult in facility hits day care child(ren). It was noted that a child in care was smack on the hand by one of the staff at the facility. During the investigation, the LPA attempted to interview a sample of children, however, only one child was able to talk and that child did not reveal any information that corroborated the allegation.

This agency has investigated the complaint regarding the above allegation. Due to the conflicting information and inability to interview more than one child the Department is unable to determine whether the adult in the facility hit a child(ren) in care, therefore, the allegations are UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250304113727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: ALARCON-ENRIQUEZ FAMILY CHILD CARE
FACILITY NUMBER: 364846273
VISIT DATE: 04/08/2025
NARRATIVE
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 A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Patricia Alarcon-Enrique, Licensee.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 09-CC-20250304113727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: ALARCON-ENRIQUEZ FAMILY CHILD CARE
FACILITY NUMBER: 364846273
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/11/2025
Section Cited
CCR
102423(a)(4)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature...

This requirement was not met as evidenced by:
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be use certain words with the children in care. The Licensee stated she does not believe the behaviors are with malicious intent but due to the job being “too much” for him/her. The Licensee understands no shall yell, use words, or any other punitive hebaviors with the children in care. Licensee agrees to
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Based on the interviews conducted the Licensee did not meet the above regulation which poses a potential Personal Rights risk to the children in care. During the interview with the Licensee it was disclosed that she is always having to tone her Assistant down, explain to him/her that certain words cannot
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submit a plan on how she will remain in compliance as it pertains to the childrens Personal Rights. Written statement is due on or by close of business on 4-11-2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5