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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846289
Report Date: 04/24/2023
Date Signed: 04/24/2023 03:17:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2023 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230301110250
FACILITY NAME:LIL' BLUE HEARTWOOD PRESCHOOLFACILITY NUMBER:
364846289
ADMINISTRATOR:FANNY TOPETEFACILITY TYPE:
850
ADDRESS:2460 S EUCLID AVETELEPHONE:
(909) 988-5049
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:83CENSUS: 33DATE:
04/24/2023
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Fanny TopeteTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff scream at daycare child
INVESTIGATION FINDINGS:
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On April 24, 2023 Licensing Program Analyst (LPA) Blanca Ruiz conduct an unannounced inspection to follow up on a complaint investigation that was initiated 03/02/23. LPA met with Staff, Adriana Topete who granted LPA access into the facility, 15 minutes later Facility Director Fanny Topete arrived to the facility. The center was toured, and a census was taken.

The following information was discussed with facility director:
It was alleged that on or about the last week of February 2023, staff at the facility scream at a daycare child. LPA Ruiz investigated the allegation and gathered the following information. Facility is under new management, staff from the previous licensed facility have resigned, quit or not showing up for work. Facility director is currently hiring new staff and/or utilizing qualify staff( teachers and teacher assistants) through a temporary daycare agencies to keep business running and in substantial compliance with Community Care Licensing. Please see LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20230301110250
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL
FACILITY NUMBER: 364846289
VISIT DATE: 04/24/2023
NARRATIVE
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 It was reported by individuals who observed the alleged incident that Staff N.1 was in charge of the class
(Dragonfly classroom) when two individual/staff from the previous facility arrived to the classroom to gather supplies left and to say goodbye to the children in the class. Per information obtained children were in the process of napping. However, when children overhead the noise Child N.1 attempted to stand up and run to the individuals, he/she knew as prior Teacher(s). It was then when Staff N.1 redirected the child in a stern and firm voice to return to his cot/sleeping area. LPA was unable to interview Child N.1 per parents request due to child's limited language ability. Staff N.1 and Director denied the allegation.

Based on the information obtained during the course of the investigation by witnesses and/or pertinent parties who observed the incident in question, there is conflicting information regarding the allegation. Therefore, this agency is unable to determine if the tone of voice and or the way utilized by Staff N.1 toward Child N.1 to redirect him/her to his/her napping area violated the Personal Rights of the child. Although allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time.

.An exit interview was conducted, and a copy of this report was provided to facility Director, Fanny Topete
A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.


SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
LIC9099 (FAS) - (06/04)
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