364846289-6-15-2023-09-CC-AROS-CSXVFJ-20230619162402

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846289
Report Date: 04/24/2023
Date Signed: 06/15/2023 03:04:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2023 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230224124625

FACILITY NAME:	LIL' BLUE HEARTWOOD PRESCHOOL		FACILITY NUMBER:	364846289
ADMINISTRATOR:	FANNY TOPETE		FACILITY TYPE:	850
ADDRESS:	2460 S EUCLID AVE		TELEPHONE:	(909) 988-5049
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	83	CENSUS: 33	DATE:	04/24/2023
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Fanny Topete		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility is operating out of ratio
Staff did not properly supervise daycare child
Staff interacted with a parent in an inappropriate manner in the presence of daycare child.

INVESTIGATION FINDINGS:

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***This report is been issue to Amended prior report issue on 04/24/23***
On April 24, 2023 Licensing Program Analyst (LPA) Blanca Ruiz made an unannounced inspection to follow up on a complaint investigation that was initiated 02/28/23. LPA met with Staff, Adriana Topete who granted LPA access into the facility, 15 minutes later Facility Director Fanny Topete arrived to the facility. The facility was toured, and a census was taken. It was alleged that facility is operation out of ratio, and staff are not supervising daycare children properly in addition to interacting with parents at the facility in an inappropriate manner in the presence of daycare child(ren). LPA Ruiz investigated the allegation and gathered the following information.

Facility is under new management, staff from the previous licensed facility have resigned, quit or not showing up for work. Facility director is currently hiring new staff and/or utilizing qualify staff(teachers and teacher assistants) through a temporary daycare agencies to keep business running and in substantial compliance with Community Care Licensing. Current and new employees at the facility are getting to know parents and coworkers on a daily basis which have created untrustworthy environment.

Please see LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230224124625

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL	FACILITY NUMBER: 364846289
	VISIT DATE: 04/24/2023

NARRATIVE

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***This report is been issue to Amended prior report issue on 04/24/23***
Several random inspections have been conducted at this location and facility has been found in substantial compliance the day of the inspection. However, staff records and /or signing sheets requested for review were not available or incomplete. Per Directors Fanny Topete and Fernando Chavez statements, records were not available for review due to change of ownership and computer systems ( Sandbox to Brightwheel) in progress including current/ new staff records at the facility.
During the physical inspection at the facility staff and children were observed getting familiar with each other and some children were perceived has having a hard time adapting to new staff.
Supervision was perceived as challenging due the change of staff and new environment for children in care. LPA verified that classrooms were in substantial compliance free of any toys and/or objects that could be a potential risk to the children in care. Director expressed to LPA that new staff were getting familiar with couple of children who were missing senior staff who are no longer working at the facility. During the process of the investigation, records were reviewed, and interviews were conducted with pertinent parties. Information obtained during the course of the investigation revealed that a parent/legal guardian at the facility arrived to the preschool room to leave a child and requested information from a new staff ( Staff N.1) member who was also arriving to the preschool room with his/her own child. An additional staff member was in the classroom (Staff N.2) supervising eleven children. The parent in question was demanding from Staff N.1 to let her know the reason why his/her child was send home with items that did not belong to him/her. Staff was unsure of the information requested from the parent/legal guardian and provided an unsatisfactory answer to the parent. Then they both engaged in unpleasant conversation that resulted in a verbal altercation that was taken to the new director's office, Fanny Topete looking for a positive resolution for both parties.
It was disclosed by facility director that parent was provided a letter of dis-enrollment the same day. Children are not longer in care since the day of the incident. Per records and interviews conducted facility was within ratio as per Title 22 Preschool/ Teacher to Child ratio 1:12 but within transition to add Staff N.1 to the classrooms. Parent and staff removed themselves from the room to speak about their disagreements away from the classroom leaving Staff N.2 with children. However, signing sheets were not available for review and provided on a later date. Lastly due to the age and developmental stages of children group in classroom, no children interviews were conducted.
Based on the information obtained during the course of the investigation, there is conflicting information regarding the allegation and statements provided by staff. Although allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time.
An exit interview was conducted, and a copy of this report was provided to facility by Director, Fanny Topete
A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023

LIC9099 (FAS) - (06/04)

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