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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846289
Report Date: 09/18/2025
Date Signed: 09/18/2025 10:39:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250708162821
FACILITY NAME:LIL' BLUE HEARTWOOD PRESCHOOLFACILITY NUMBER:
364846289
ADMINISTRATOR:FANNY TOPETEFACILITY TYPE:
850
ADDRESS:2460 S EUCLID AVETELEPHONE:
(909) 988-5049
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:83CENSUS: 13DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Gissel PulidoTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Facility is in financial distress
Staff did not ensure that the facility was free of pests
Staff handled children in an inappropriate manner
Facility is operating out of ratio
Staff do not properly sanitize facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegations received by the department on 07/08/2025. A previous inspection was conducted on 07/11/2025 as part of this investigation.
LPA was given access to the facility by facility representative, Gissel Pulido. LPA discussed the purpose of today’s visit, toured the facility and took census. LPA later met with the facility representative to further discuss the complaint allegations and to deliver the findings.
During the investigation, LPA made observations, reviewed documentation, and conducted interviews with pertinent parties. It was alleged, (1) facility is in financial distress, (2) staff did not ensure that the facility was free of pests (3) staff handled children in an inappropriate manner, (4) facility is operating out of ratio and (5) staff do not properly sanitize facility.
The following information was collected during the investigation:

SEE LIC9099C…………
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250708162821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL
FACILITY NUMBER: 364846289
VISIT DATE: 09/18/2025
NARRATIVE
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It was alleged that the facility is experiencing financial distress, reportedly resulting in staff paychecks bouncing due to lack of funds. Interviews with pertinent parties confirmed that some staff paychecks had previously bounced. However, the issue was not due to insufficient funds but rather to missing employer signatures on the checks. The facility has since transitioned to a different payment method that does not involve issuing paper checks. No further concerns regarding payroll have been reported since this change. Although there is evidence that some paychecks previously bounced, there is insufficient evidence to support that this was due to financial distress.

It was alleged that the facility had cockroaches "roaming all over the place." Interviews confirmed that cockroaches have been seen at the facility. However, staff reported that sightings were isolated and not indicative of a widespread infestation. It was also disclosed that the cockroaches were seen during operational hours, and staff addressed the issue immediately by cleaning the affected areas. While cockroaches were observed at the facility, there is insufficient evidence to support the claim that the facility has an active infestation or that pests are roaming throughout the premises.

It was alleged that a staff member picked up a child using both hands and placed her knee between the child’s legs to lift the child into her arms. During interviews, it was disclosed that a former staff member may have handled children in this matter, but there are no current concerns.

It was alleged that the facility is consistently out of ratio and not maintaining appropriate staff-to-child supervision. During the LPA’s visit, the facility was observed to be in ratio. Staff interviews confirmed that they are aware of and adhere to ratio requirements, including during lunch and staff breaks. Some interviews referenced a previous staff member occasionally leaving their classroom to assist another, temporarily leaving the classroom out of ratio. However, this claim was disputed and could not be substantiated. The facility was observed to be in ratio during the inspection, and there is conflicting information regarding past instances of being out of ratio.

It was alleged that staff do not properly sanitize the facility, specifically referring to an incident where a child urinated on a cot and staff reportedly only wiped it with a paper towel. During interviews with staff, conflicting information was received regarding the sanitation protocols when a child has an accident during nap time. Some staff stated that in such cases, the cot is wiped, sprayed with water, wiped again, and then placed outside to dry.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250708162821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL
FACILITY NUMBER: 364846289
VISIT DATE: 09/18/2025
NARRATIVE
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Other staff reported that a chemical is used during the cleaning process, but they were unsure of the name or type of the chemical. All staff confirmed the cots are wiped down and allowed to dry, but there was inconsistency in the exact procedures followed.

Based on interviews conducted alone, there is conflicting information from what has been alleged; therefore, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the allegations occurred.

An exit interview was conducted with the facility representative, Gissel Pulido. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3