364846291-5-21-2024-09-CC-AROS-D5WRQJ-20240604131335

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846291
Report Date: 05/21/2024
Date Signed: 05/21/2024 12:18:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2024 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240516154044

FACILITY NAME:	LIL' BLUE HEARTWOOD PRESCHOOL		FACILITY NUMBER:	364846291
ADMINISTRATOR:	FANNY TOPETE		FACILITY TYPE:	830
ADDRESS:	2460 S EUCLID AVE		TELEPHONE:	(909) 988-5049
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	16	CENSUS: 10	DATE:	05/21/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Fanny Topete		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

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Daycare child was not adequately fed.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Blanca Ruiz made an unannounced inspection to follow up on a complaint investigation for the above allegation. LPA met with facility director, Fanny Topete who granted LPA access into the facility. The facility was toured, and a census was taken. It was alleged that staff at the facility did not adequately feed a daycare child(ren). Child in question is no longer in care. Facility serves children ages birth to 24 months.

LPA Ruiz investigated the allegation and gathered the following information.It was alleged that on or about the second week of May 2024, child(ren) who attended the facility had a special diet(s). Therefore, facility was provided with formula and enough solid food(s) to meets child(ren)needs. Per information provided by the facility and pertinent parties, staff and parent(s)/legal guardian(s) communicate on a daily basis through an App called “Brightwheel" regarding child's feeding times, diaper changes and activities.

Please LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240516154044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL	FACILITY NUMBER: 364846291
	VISIT DATE: 05/21/2024

NARRATIVE

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Pertinent parties confirmed that during the first two weeks of the month of May, child was fed on a consistent time as scheduled and any questions and concerns were addressed properly and timely on the "App" by Staff #2. However, the day in question, information in the "App" was uncleared and/or inaccurate as provided previously by Staff#2 who was absent the day of the incident.
The last day that the child(ren) was in care there were 12 children under the care and supervision of Staff #1, Staff #3-Staff#4. Teacher to Child ratio: 1:4. Per interviews conducted, facility staff denies not feeding child(ren) as needed and acknowledged understanding that each individual infant as special feeding times depending on age and/or stage of the child. Per Staff#1, child in question was offered a bottle at approximately 11:15 a.m.-11:30 a.m.,but it was rejected by the child. It was disclosed by Staff#1 that bottle was offered without the power milk being mix in it. Staff#1 verifying that the child ate solid food at approximately 11:45 a.m. and uploaded the information in the "App" at approximately 11:54 a.m. It is uncleared how much food the infant consumed the last day in question while in care; to accurately confirmed that the daycare child was not adequately fed.

During this inspection, LPA verify infant(s) room(s) , foods, supplies, and "App" to be in substantial compliance. Per Director, Fanny Topete, pertinent parties and staff involved in the incident had a discussion to resolve the incident and to find a reliable solution for all parties involved. However, child in question was disenrolled from the facility and all partial tuition for the month of May was reimbursed to pertinent parties.

Due to the conflicting information and based on the information gathered, there isn’t enough evidence to collaborate the reported allegations. Therefore, based on interviews with pertinent parties and records reviewed, the above allegations is deemed unsubstantiated, at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to facility by Director, Fanny Topete
A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024

LIC9099 (FAS) - (06/04)

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