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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846340
Report Date: 12/29/2025
Date Signed: 12/29/2025 04:46:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251212163600
FACILITY NAME:GONZALES & GANNON FAMILY CHILD CAREFACILITY NUMBER:
364846340
ADMINISTRATOR:NICK G. & AMBER G.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(442) 324-7154
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:14CENSUS: 8DATE:
12/29/2025
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Nick Gonzales and Amber GannonTIME COMPLETED:
04:48 PM
ALLEGATION(S):
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Reporting Requirements - Licensee did not comply with reporting requirements.
Infant Safe Sleep - insufficient age appropriate sleeping equipment for infants.
Infant Safe Sleep - Unsafe infant safe sleep practices.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegations. LPA met with the Licensees Nick Gonzales and Amber Gannon and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.
During the investigation information was gathered including: LPA observations, interviews conducted with pertinent parties, records reviewed, and photographs and video footage reviewed.

- It was alleged that Licensee did not comply with reporting requirements.

Information gathered stated the licensees received a report from a staff member regarding an unusual incident. Information gathered stated the licensees did not report the unusual incident to licensing. Information gathered stated there was never an unusual incident report received by licensing for the unusual incident that the staff reported.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20251212163600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GONZALES & GANNON FAMILY CHILD CARE
FACILITY NUMBER: 364846340
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/30/2025
Section Cited
CCR
102425(a)
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(a) There shall be one crib or play yard for each infant who is unable to climb out of the crib or play yard.
This requirement is not met as evidenced by:

Based on interview, record review, and observations the licensee did not comply
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Facility will submit proof (pictures) of purchase receipts for an amount cribs or play yards that will allow for each infant who is unable to climb out of the crib or play yard, to have their own crib or play yard to sleep in.
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 with the section cited above in that there are no cribs or play yards present in the facility. On at least 6 days it was documented that 2 infants that are not able to climb out of a crib or play yard, did not have a crib or play yard to sleep in and instead slept on rockers or car seats.
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An office conference will be scheduled to discuss compliance history further.
Type A
12/30/2025
Section Cited
CCR
102425(h)
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(h) Car seats shall only be used for transportation purposes and shall not be used for sleeping.
This requirement is not met as evidenced by:
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Facility will submit proof (copy) of a written statement that details their understanding of CCR section 102425(h) to the Department by the POC due date. Licensing Program Analyst (LPA) Chase Atherton provided a printed copy of CCR section 102425 in its entirety on this date.
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Based on interview and record review including video footage, the licensee did not comply with the section cited above in that on at least 6 days it was documented that 1 infant slept in a car seat.
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An office conference will be scheduled to discuss compliance history further.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 09-CC-20251212163600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GONZALES & GANNON FAMILY CHILD CARE
FACILITY NUMBER: 364846340
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/12/2026
Section Cited
CCR
102416.2(b)
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(b) The licensee shall report to the Department any of the events as specified in Health and Safety Code Sections 1597.467(b)(1)(A) through (b)(1)(C) that occur during the operation of the family child care home.
This requirement is not met as evidenced by:
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Facility will submit proof (copy) of a statement detailing their understanding of CCR section 102416.2(b), signed and dated. The facility will also submit an unusual incident report regarding this incident to the Department by the POC due date.
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Based on interview, the licensee did not comply with the section cited above in that the licensee did not report an unusual incident to the Department, which poses/posed a potential health, safety, and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251212163600

FACILITY NAME:GONZALES & GANNON FAMILY CHILD CAREFACILITY NUMBER:
364846340
ADMINISTRATOR:NICK G. & AMBER G.FACILITY TYPE:
810
ADDRESS:9378 FELIPE AVENUETELEPHONE:
(442) 324-7154
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:14CENSUS: 8DATE:
12/29/2025
UNANNOUNCEDTIME BEGAN:
08:19 AM
MET WITH:Nick Gonzales and Amber GannonTIME COMPLETED:
04:48 PM
ALLEGATION(S):
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Personal Rights - Provider engaged in inappropriate conduct in the presence of a day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPA met with the Licensees Nick Gonzales and Amber Gannon and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.
During the investigation information was gathered including: LPA observations, interviews conducted with pertinent parties, and records reviewed.

It was alleged that a Provider engaged in inappropriate conduct in the presence of a day care child.

SEE LIC9099C for a continuation of this report...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 09-CC-20251212163600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GONZALES & GANNON FAMILY CHILD CARE
FACILITY NUMBER: 364846340
VISIT DATE: 12/29/2025
NARRATIVE
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Information alleged that a staff member used the restroom while a child in care was present inside the restroom with them. Information gathered stated there was a staff member that entered the bathroom with a child. Information gathered alleged their was the sound of the toilet flushing and then the staff member and the child exited a closed bathroom door.
However, other information gathered stated that the staff member entered the bathroom, the child followed the staff member into the bathroom, the child shut the door, the staff member washed their hands, then the staff member opened the door. Information gathered stated the staff member did not use the restroom while they were in the bathroom with the child. Information gathered stated there were not many witnesses or sources of information for this incident.

Due to conflicting information obtained about the alleged allegation, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Licensees Nick Gonzales and Amber Gannon. A notice of site visit was given to Licensees Nick Gonzales and Amber Gannon and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 09-CC-20251212163600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GONZALES & GANNON FAMILY CHILD CARE
FACILITY NUMBER: 364846340
VISIT DATE: 12/29/2025
NARRATIVE
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- It was alleged that there was insufficient age appropriate sleeping equipment for infants

Information gathered stated that there were no cribs or play yards available for infants to use while sleeping. On 12/17/2025 LPA observed that there were 0 cribs or play yards available for infants to use while sleeping. On 12/17/2025 LPA also observed that there was an infant present that could not climb out of a crib or play yard based on their abilities and therefore needed a crib or play yard present to sleep in. On 12/17/2025 LPA also observed that instead of cribs or play yards, infants would nap in a staff’s arms or a baby rocker. Information gathered stated there are sometimes 2 infants present at once that are unable to climb out of a crib or play yard based on their age and size. On 12/29/2025 LPA observed that there were 0 cribs or play yards present for infants to use while sleeping. Information gathered stated that there are 0 cribs or play yards available to use at this facility.

- It was alleged that the facility operates with unsafe infant safe sleep practices.

Information gathered stated infants were put into car seats while they napped. Information gathered stated because there are 0 cribs or play yards present, the licensee has infants sleep in car seats. On 12/17/2025 at 12:07pm LPA observed that there was 1 infant sized car seat near where the napping equipment was stored. Information gathered stated the licensees do not transport infants to or from this facility. Information gathered, including video footage, stated between the dates of 12/1/2025 and 12/21/2025 there were 6 days where it was documented that 1 infant slept in a car seat. During these documented instances the infant in the car seat appeared to sleep anywhere from 40 minutes to 1 hour and 38 minutes.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 102416.2(b), CCR 102425(a), and CCR 102425(h)) is being cited on the 2 attached LIC9099Ds.

LPA Atherton informed Licensees Nick Gonzales and Amber Gannon that this report dated 12/29/2025 document(s) 2 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

SEE LIC9099C for a continuation of this report...
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 09-CC-20251212163600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GONZALES & GANNON FAMILY CHILD CARE
FACILITY NUMBER: 364846340
VISIT DATE: 12/29/2025
NARRATIVE
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Also, LPA Atherton informed the Licensees Nick Gonzales and Amber Gannon to provide a copy of this licensing report dated 12/29/2025 that documents any Type A citation(s) to parents of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Licensees Nick Gonzales and Amber Gannon. A notice of site visit was given to Licensees Nick Gonzales and Amber Gannon and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7