364846886-2-9-2026-09-CC-ANOE-DS5URJ-20260313154845

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846886
Report Date: 01/21/2026
Date Signed: 02/09/2026 01:06:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Tiffanie Diep

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251215092859

FACILITY NAME:	RIVAS FAMILY CHILD CARE		FACILITY NUMBER:	364846886
ADMINISTRATOR:	RIVAS,DIANA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 285-4974
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91737
CAPACITY:	14	CENSUS: 10	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Diana Rivas		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Other - Licensee denied parent access to daycare

INVESTIGATION FINDINGS:

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This is an amended report

On 01/21/2026 at 9:00 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Licensee Diana Rivas for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA observed ten children present in the home with Licensee, their spouse/assistant (S1), their adult child/assistant (S2), and their adult child (C1). At 12:30 PM, LPA left the facility for a break. At 1:00 PM, LPA returned to the facility.

It was alleged that Licensee denied a parent access to the day care. Throughout the course of the investigation, LPA made observations at the home, obtained relevant documents, and conducted interviews with the reporting party, Licensee, staff, day care children, and multiple parents.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251215092859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: RIVAS FAMILY CHILD CARE	FACILITY NUMBER: 364846886
	VISIT DATE: 01/21/2026

NARRATIVE

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This is an amended report

Continued from LIC 9099 (Page 2)

Interviews conducted and records reviewed indicated the facility moved from the previous facility (#364843851) to the current location on or about 12/15/2025. Information obtained indicated the current facility was not operating from 12/19/2025 through 01/04/2026. It was revealed parents and authorized representatives were invited for an open house event at the facility which took place on or about 01/05/2026. Interviews conducted disclosed children are picked up at the front door at the end of the facility’s normal operating hours. There were no disclosures made regarding witnessing parents or authorized representatives being denied entry into the home. Although interviews conducted disclosed multiple parents and authorized representatives have not been denied entry into the home, it was disclosed parents and authorized representatives expressed an interest in entering the home prior to the open house event. Information obtained indicated parents and authorized representatives’ entry into the home was postponed until the open house event. Records reviewed revealed children were in care from 12/15/2025 through 12/18/2025. Due to conflicting information, it is determined there was not sufficient information evident to support the allegation that Licensee denied a parent access to the day care.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the licensee, Diana Rivas. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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