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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 365530161
Report Date: 09/16/2025
Date Signed: 09/16/2025 11:31:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20250912084123
FACILITY NAME:ST. THERESE CARE HOMEFACILITY NUMBER:
365530161
ADMINISTRATOR:CATACUTAN, ELISEO BFACILITY TYPE:
740
ADDRESS:6410 EL REPOSO STTELEPHONE:
(949) 361-8968
CITY:JOSHUA TREESTATE: CAZIP CODE:
92252
CAPACITY:20CENSUS: 9DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Administrator Eli CatacutanTIME COMPLETED:
11:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff handled a resident in a rough manner
Facility staff spoke inappropriately to residents
Facility staff did not ensure facility was maintained clean
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Sarina Ramirez and Eldin Serrano conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with Administrator Eli Catacutan, and discussed the purpose of the visit.

Regarding Allegation #1, LPAs interviewed four (4) staff; all 4 staff have denied handling residents in a rough manner nor have they witnessed other staff handle residents in a rough manner. LPAs interviewed six (6) out of nine (9) residents, two (2) residents were sleeping and one (1) is non verbal. All 6 residents have informed LPAs staff do not handle residents in a rough manner, they are all treated nicely, respectfully, and professionally.

Regarding Allegation #2, LPAs interviewed four (4) staff; all 4 staff have denied speaking inappropriately to residents. LPAs interviewed 6 residents, all 6 have stated staff do not speak to them inappropriately nor have they seen or heard of staff speaking to fellow residents inappropriately.

Regarding Allegation #3, LPAs toured the facility and observed the facility to be clean and passageways are free of obstruction.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated; meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and a copy was provided to Administrator Eli Catacutan at the conclusion of the visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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