<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366413080
Report Date: 10/13/2025
Date Signed: 10/13/2025 02:04:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2025 and conducted by Evaluator Eldin Serrano
COMPLAINT CONTROL NUMBER: 56-AS-20250715133555
FACILITY NAME:TUPARAN RESIDENTIAL CARE FACILITY INCFACILITY NUMBER:
366413080
ADMINISTRATOR:TUPARAN, LORETAFACILITY TYPE:
740
ADDRESS:1929 CHURCH STREETTELEPHONE:
(909) 894-3667
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:6CENSUS: 0DATE:
10/13/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Loreta Tuparan AdministratorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
The licensee violated resident's personal rights
The licensee is not adhering to the resident's Admission Agreement
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/13/2025 at 1:25 PM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to investigate and deliver the findings of the above allegations. LPA Serrano met with administrator Loreta Tuparan to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staff, resident and related party as well as facility observation.

Allegation #1: The licensee violated resident's personal rights – Based on observation and interview of staff and resident, Resident #1 (R1) stated that R1 has no complaints about this facility, this is a good facility, the administrator is very good. R1 stated that the administrator never speaks to R1 inappropriately. The information received during the investigation did not corroborate with the allegation.

Allegation #2: The licensee is not adhering to the residents’ Admission Agreement - Based on file review and interviews with the administrator and R1, it was revealed that as far as R1 know the administrator is adhering to their admission agreement. The information received during the investigation, LPA, was unable to corroborate the allegation

*** Continuation in LIC9099C ***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250715133555
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: TUPARAN RESIDENTIAL CARE FACILITY INC
FACILITY NUMBER: 366413080
VISIT DATE: 10/13/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the investigation, LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to administrator Loreta Tuparan
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2