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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366425270
Report Date: 10/08/2025
Date Signed: 10/08/2025 05:29:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Becky Mann
COMPLAINT CONTROL NUMBER: 56-AS-20230522170748
FACILITY NAME:ABRIA DEL CIELOFACILITY NUMBER:
366425270
ADMINISTRATOR:CRISELDA ESPIRITU SANTOFACILITY TYPE:
740
ADDRESS:1589 N. WATERMAN AVETELEPHONE:
(909) 884-4757
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:240CENSUS: 140DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Criselda Espiritu Santo, Executive DirectorTIME COMPLETED:
05:40 PM
ALLEGATION(S):
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Staff did not prevent a resident from being physically abused while in care
Staff did not provide adequate care and supervision to a resident
Staff did not prevent a resident from being financially abused while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA Mann met with Criselda Espiritu Santo, Executive Director and explained the purpose of today's visit. The investigation consisted of LPAs observations, pertinent document reviews, and interviews with staff and residents.

The allegation that staff did not prevent a resident from being physically abused while in care. Eleven (11) residents interviewed stated that staff does prevent residents from being physically abused. Six (6) staff interviewed stated that they do prevent residents from being physically abused. Based on the interviews with the residents, staff do intervene if there is such a situation, the staff does their job well.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 56-AS-20230522170748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ABRIA DEL CIELO
FACILITY NUMBER: 366425270
VISIT DATE: 10/08/2025
NARRATIVE
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The allegation that staff did not provide adequate care and supervision to a resident. Eleven (11) residents interviewed stated that staff do provide adequate care and supervision to residents. Six (6) staff interviewed stated that they do provide adequate care and supervision to residents. Based on the interviews with the residents, staff do help the residents when they call for assistance.

The allegation that staff did not prevent a resident from being financially abused while in care. Eleven (11) residents interviewed stated that they have not been financially abused while in care. Six (6) staff interviewed denied of financially abusing the residents in care.

Based on evidence obtained during the investigation, the above allegations are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Criselda Espiritu Santo, Executive Director at the conclusion of the visit.

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4