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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367700261
Report Date: 02/25/2025
Date Signed: 03/27/2025 11:54:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2025 and conducted by Evaluator Sherell Braddock
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250113104609
FACILITY NAME:JAMES FAMILY CHILD CAREFACILITY NUMBER:
367700261
ADMINISTRATOR:RACHEL JAMESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(442) 202-7857
CITY:VICTORVILLESTATE: CAZIP CODE:
92394
CAPACITY:14CENSUS: 10DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
12:07 PM
MET WITH:Rachel James- Licensee TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Personal Rights: Licensee did not meet day care child's diapering needs
INVESTIGATION FINDINGS:
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This is an amended Report- for the report issued on February 25, 2025:

On Tuesday, February 25, 2025, Licensing Program Analyst (LPA) Braddock made an unannounced inspection to the James Family Childcare. The purpose of the visit was to deliver findings regarding the above allegation. LPA met with Licensee RACHEL JAMES who granted access. LPA observed 10 children and 2 staff present.

The investigation consist of confidential interviews, reviewed documents and videos obsevation pertinent to the allegation that child 1 (C1) diapering needs were not met.

On January 10, 2025 licensee received a text message that evening, from C1 authorize representative stating C1 diaper was not changed since school pick up. During the time in question, licensee stepped away from the facility leaving her assistant in charge to care for the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Sherell Braddock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250113104609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: JAMES FAMILY CHILD CARE
FACILITY NUMBER: 367700261
VISIT DATE: 02/25/2025
NARRATIVE
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Licensee instructed her assistant via text message to ensure that C1 diaper is change prior to departure. Licensee assistant informed licensee C1 diaper was changed prior to pick-up.

Based on evidence obtained and interviews conducted, there is not enough evidence to state the allegation happen, therefore the allegation that child 1 diapering needs were not met is deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations did or did not occur.

Exit interview conducted and report was reviewed with licensee. This report was read and email to the licensee for a signature, along with her appeal rights.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Sherell Braddock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250113104609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: JAMES FAMILY CHILD CARE
FACILITY NUMBER: 367700261
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
03/11/2025
Section Cited
CCR
102423(a)(2)
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102423 (a)(2) Each child receiving svcs from…childcare shall have...rights that shall not be waived......from child's... (2)To receive safe, healthful, and comfortable accommodations... and equipment...This requirement was not met as evidenced by:
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Licensee states that she will complete a diaper log and provide it to LPA by POC date.
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Based on observation, and interviews the licensee did not comply with the section cited above and meet day care child's diapering needs which poses a potential health, safety or personal rights risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Sherell Braddock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3