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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750034
Report Date: 06/28/2023
Date Signed: 06/28/2023 04:02:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2023 and conducted by Evaluator Andrea Pittman
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230627141900
FACILITY NAME:KIDS & CARE INC.FACILITY NUMBER:
367750034
ADMINISTRATOR:CLAUDIA V. GARCIAFACILITY TYPE:
850
ADDRESS:15138 MAIN ST.TELEPHONE:
(760) 956-5000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:12CENSUS: 28DATE:
06/28/2023
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Site Supervisor Sonia GalvezTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Ratio: Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 6/28/2023 at 10:20am, Licensing Program Analyst (LPA) Andrea Pittman conducted an unannounced visit at the facility to conduct a complaint investigation. Upon arrival, LPA was met by Site Supervisor Sonia Galvez and was permitted entry into the facility. LPA observed 28 children in care with 2 staff providing care and supervision.

During the investigation, LPA observed the facility, staff, and children in care, reviewed records, and conducted interviews with relevant complaint parties. In regard to Allegation 1, the investigation revealed the following evidence:

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20230627141900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS & CARE INC.
FACILITY NUMBER: 367750034
VISIT DATE: 06/28/2023
NARRATIVE
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Around 10:50am, LPA toured the facility with the Site Supervisor. The LPA and Site Supervisor walked into the outdoor play area designated for the preschool children and observed Staff 1 and Staff 2 providing care and supervision over 28 preschoolers. The Site Supervisor admitted during their interview that they were aware that the teacher-child ratio is not to exceed 12 children per teacher and acknowledged there were 28 children in the outdoor play area at one time. After the walk through was completed, the Site Supervisor moved four of the older preschoolers and placed them in a separate classroom. Staff 1 stated there is a classroom checklist, LPA observed the checklist and noted there were 30 children checked in for the preschool today, 6/28/2023.

Based on information obtained, observations, and interviews with relevant complaint parties, the Allegation 1 is deemed substantiated for exceeding the teacher-child ratio and a Type A citation will be issued. A finding of substantiated means that allegations were valid because the preponderance of the evidence standard has been met.

As a Type A deficiency has been cited, a copy of the citation and licensing report must be posted for 30 days.



The same report must be provided to Parents/Guardians and the Acknowledgment of Receipt of Licensing
Reports LIC 9224 must be signed by Parents/Guardians of all enrolled children and any newly enrolled
children in the next 12 months following the citation. If these requirements are not met, civil penalties per
violation will be assessed.

An exit interview was conducted, a copy of this report read and provided to the Site Supervisor, and the Notice of Site Visit and Appeal Rights was explained and given to the Site Supervisor.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20230627141900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KIDS & CARE INC.
FACILITY NUMBER: 367750034
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/28/2023
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio...There shall be a ratio of one teacher supervising no more than 12 children in attendance...

This requirement is not met as evidenced by:
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The Licensee will bring their center back into compliance by observing the teacher-child ratio specified on the license and will submit a written statement that they will remain in compliance with teacher-child ratio regulations no later than 6/29/2023.
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Based on observation, interview, and record review, the Licensee did not comply with the section cited above by having 28 preschoolers in the outdoor play area being supervised by 2 staff exceeding the teacher-child ratio which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
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