<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750037
Report Date: 12/20/2024
Date Signed: 12/20/2024 01:48:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20241018154859
FACILITY NAME:CHILDREN'S COURTYARD INC, THEFACILITY NUMBER:
367750037
ADMINISTRATOR:JENNIFER ROSAFACILITY TYPE:
850
ADDRESS:12303 RIDGECREST RD #7477TELEPHONE:
(760) 245-8680
CITY:VICTORVILLESTATE: CAZIP CODE:
92395
CAPACITY:144CENSUS: 48DATE:
12/20/2024
UNANNOUNCEDTIME BEGAN:
11:59 AM
MET WITH:Tammy EsquivelTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Physical Plant - Staff do not properly dispose day care children's diapers
2. Personal Rights - Staff do not communicate with day care children's responsible party
3. Personal Rights - Staff are commingling day care children
4. Ratio - Facility operates out of ratio

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12.20.24 LPA Diaz conducted an unannounced visit to the facility. LPA was greeted by Facility Representative, Margarita Amezquita who granted LPA access to the facility. The purpose of the visit is to deliver findings for a complaint received at Palmdale RO on 10.10.24. At the time of the visit LPA observed 48 children in care with 4 staff. LPA also observed 16 infants in care (2 - sleeping) with 3 staff. Center Director arrived during this inspection. LPA conducted a safety inspection that resulted in zero deficiencies.

During the investigation, LPA conducted confidential interviews, completed file reviews, and collected pertinent documents. Allegation #1 - The investgation revealed that dirty diapers are disposed of in numerous ways to ensure odors are contained including wrapping the diapers in the used gloves and placing them inside a bag and tying it up before placing in a trash can that contains a lid. It was also revealed that staff use air fresheners and open windows (weather permitting) in an attempt to prevent odors in the classroom. As needed, staff also alerts front office staff that diaper trash needs to be emptied. Cont'd on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20241018154859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CHILDREN'S COURTYARD INC, THE
FACILITY NUMBER: 367750037
VISIT DATE: 12/20/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation #2 - the investigation revealed that center staff use the Sprout About app which all parents or authorized guardians have access to in order to communicate daily activities and needs and parents are provided with handwritten incident reports upon arrival for pickup. Interviews also revealed that if an incident is not witnessed by a teacher and later addressed by a parent who has witnessed said incident on camera staff conduct an internal investigation and provide parents with an incident report within 24-48 hours.
Allegation #3 and #4 - the investigation revealed that children are moved to different classrooms with a face to name process when/if classrooms have unexpected staffing issues. Interviews revealed children are moved to classrooms of their same age/curriculum level. Interviews and record reviews also revealed children are being placed in classrooms of fully qualified teachers and additional staff are present at the facility that can assist to prevent ratio violations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

LPA conducted this inspection in person. LPA read and provided a copy of this report to the Facility Director, Tammy Esquivel. LPA provided Appeal Rights and A Notice of Site Visit which must be posted for 30 days. Exit interview conducted.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4