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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750051
Report Date: 05/12/2025
Date Signed: 05/12/2025 03:38:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Kristina Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250224093556
FACILITY NAME:HEARTFELT DAYCARE, LLCFACILITY NUMBER:
367750051
ADMINISTRATOR:SAMANTHA BROWNFACILITY TYPE:
850
ADDRESS:15451 BEAR VALLEY ROADTELEPHONE:
(909) 559-1592
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:24CENSUS: 19DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Tiffany BoyceTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff do not properly supervise daycare children
INVESTIGATION FINDINGS:
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On May 12, 2025, Licensing Program Analyst (LPA), Kris Diaz conducted an unannounced visit at the facility. LPA was greeted by Facility Director, Tiffany Boyce who granted LPA access and guided LPA on a tour of the facility. The purpose of the visit was to deliver findings for a complaint received at Palmdale RO on February 24, 2025. At the time of the visit LPA observed 19 children in care with 4 staff. LPA conducted a safety inspection which resulted in zero deficiencies.

During the investigation, LPA gathered documents pertinent to the investigation and conducted confidential interviews. Allegation #3: Interviews and file reviews revealed a staff sleeping on a cot in the classroom while children were napping. Based on interviews conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 101229), are being cited on the attached LIC 9099D.”)

One type B citation issued. cont'd on LIC9099-A
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20250224093556

FACILITY NAME:HEARTFELT DAYCARE, LLCFACILITY NUMBER:
367750051
ADMINISTRATOR:SAMANTHA BROWNFACILITY TYPE:
850
ADDRESS:15451 BEAR VALLEY ROADTELEPHONE:
(909) 559-1592
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:24CENSUS: 19DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Tiffany BoyceTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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1. Staff are operating out of ratio - Ratio
2. Unqualified staff are supervising children - Qualifications
4. Staff do not ensure safe environment for children in care - Level of Care
5. Staff do not provide adequate food service to children - Food Service
INVESTIGATION FINDINGS:
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On May 12, 2025, Licensing Program Analyst (LPA), Kris Diaz conducted an unannounced visit at the facility. LPA was greeted by Facility Director, Tiffany Boyce who granted LPA access and guided LPA on a tour of the facility. The purpose of the visit was to deliver findings for a complaint received at Palmdale RO on February 24, 2025. At the time of the visit LPA observed 19 children in care with 4 staff.

During the investigation, LPA gathered documents pertinent to the investigation and conducted confidential interviews. Allegation #1: LPA observed staff in ratio. Allegation #2: Documents reviewed reveal all staff meet the qualification requirements of their positions. Allegation #4: Inspection of facility revealed facility meets all requirements of Title 22 regulations. Allegation #5: Interviews and documents reveal adequate food service is provided to children in care. Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations above are UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 12-CC-20250224093556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: HEARTFELT DAYCARE, LLC
FACILITY NUMBER: 367750051
VISIT DATE: 05/12/2025
NARRATIVE
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Exit interview conducted. A copy of this report was read and provided to Director, Tiffany Boyce. Appeal Rights and a Notice of Site Visit was provided and must be posted for 30 days. Failure to comply will result in civil penalty of $100.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20250224093556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: HEARTFELT DAYCARE, LLC
FACILITY NUMBER: 367750051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/12/2025
Section Cited
CCR
101229(a)(1)
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101229(a)(1) - Responsibility for providing care and supervision - No child(ren) shall be left without the supervision of a teacher at any time.... Supervision shall include visual observation.

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On 2/18/2025 Facility Director issued staff a warning regarding the behavior and gave consequences that could lead to termination which satisfies the plan of correction for this violation.
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This requirement was not met as evidenced by: Based on observation, interviews, and record review licensee did not ensure 1 staff was awake and supervising children during naptime which poses a potential risk to health, safety, and personal rights risk children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4