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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750056
Report Date: 09/24/2025
Date Signed: 09/24/2025 03:42:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250710170911
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
367750056
ADMINISTRATOR:LISA BURTNERFACILITY TYPE:
830
ADDRESS:796 ERWIN RANCH ROADTELEPHONE:
(909) 709-4041
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:12CENSUS: 4DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
01:33 PM
MET WITH:Facility Representative Brynlie Wade and Licensee Lisa Burtner TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Unqualified staff are providing care and supervision alone
Staff are operating over ratio
Facility is falsifying emergency drills
INVESTIGATION FINDINGS:
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On September 24, 2025, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection at McDonald Learning Center. LPA met with Licensee Lisa Burtner. The purpose of the inspection was to deliver the findings regarding the above complaint allegations. The investigation included unannounced inspections of the facility on July 17, 2025, and August 5, 2025, confidential interviews with staff and parents, and a review of the facility records.
On July 10, 2025, the Department received three allegations. Two of the allegations were regarding an incident that occurred on July 9, 2025, between 4:00pm-6:00pm. The allegation alleged that staff 1 (S1), an aide, was providing care and supervision for six infants. Confidential interviewees confirmed S1 meets the qualifications of a teacher aide and confirmed S1 provided care and supervision to more than four infants. Facility attendance and staff schedules were reviewed. Records revealed that on July 9, 2025, between 5pm-6pm, the Center had five infants in care. Per the staff schedule the Center had one teacher (Staff 3) working with the seven preschool children and one aide (S1) on site working with the infants.
Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 12-CC-20250710170911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 367750056
VISIT DATE: 09/24/2025
NARRATIVE
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Report continued from page one
Attendance records revealed the facility was also out of ratio of July 15, 2025, and July 18, 2025. LPA reviewed S1s personnel file. Per review, of S1s education and experience S1 meets the qualifications of a teacher aide and must work under the supervision of a fully qualified infant teacher. Furthermore, on July 16, 2025, LPA arrived on site for an unannounced inspection at 09:15am. LPA observed staff 2 (S2) in the preschool outdoor activity space leaving staff 4 (S4) alone and providing supervision to five infants. Interviews reported that S2 left the infant classroom out of ratio for less than five minutes due to the need to open the front door and allow parents to drop off their preschool age children. The Center was not staff adequately to ensure the ratios were being met. The administrator confirmed S1 meets the teacher aide qualifications and is not a qualified infant teacher. Administrator stated they were unaware of the Center being out of ratio or S1 being alone and providing supervision. Based on interviews, record review and LPA observation, the allegation that Unqualified staff (S1) are providing care and supervision alone and Staff are operating over ratio are substantiated.
The Department received a third allegation alleging that the Center falsely documented that an emergency drill occurred on July 7, 2025. All confidential interviews confirmed, an emergency drill did not occur on July 7, 2025. All staff interviews reported they have not participated in an emergency drill in the last six months. LPA observed an emergency drill log posted in the entranceway of the Center. Per log, the last emergency drill occurred on July 7, 2025, at 09:05am. When questioned about the emergency drills, the Administrator could not remember when the last emergency drill occurred and reported the drills were documented by another administrative staff member. The administrator stated staff are directed to conduct the emergency drills and then an administrative staff member comes on site and documents the drill on the log. Based on interviews, the Center is not conducting disaster drills at least every six months as required.

Based on the interviews conducted, a review of the records, and LPA observations, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be Substantiated. Citations were issued on LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulations 101416.3(b) Infant Care Aide Qualifications and Duties, 101416.5 (b) Staff-Infant Ratio, and 101174 (d) Disaster and Mass Casualty Plan.

Report continued on page three

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 12-CC-20250710170911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 367750056
VISIT DATE: 09/24/2025
NARRATIVE
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Report continued from page two

LPA Zirbes informed Licensee Lisa Burtner that this report dated September 24, 2025, documents two Type A citations which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Zirbes informed the Licensee Lisa Burtner to provide a copy of this licensing report dated September 24, 2025, that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with Licensee Lisa Burtner. Appeal rights and a copy of the report were provided to Licensee Lisa Burtner.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 12-CC-20250710170911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 367750056
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/25/2025
Section Cited
CCR
101416.3(b)
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101416.3(b) Infant Care Aide Qualifications and Duties: An infant care aide shall work under the direct supervision of the director, the assistant director or a fully qualified teacher...This requirement was not met as evidenced by:
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Per Licensee, the capacity of the infant Center has been limited, and the Licensee is only scheduling fully qualified teachers to work at this Center. A training will take place to ensure the staff know their responsibility of staying in compliance at all times
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Based on record review and interviews, the licensee did not ensure infant care aide, (S1) was working under direct supervision of a fully qualified teacher on July 9, 2025. This poses an immediate risk to the health and safety of persons in care.
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Type A
09/25/2025
Section Cited
CCR
101416.5(b)
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101416.5 (b) Staff-Infant Ratio: There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by:
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Per Licensee, a decision was made temporarily limit the capacity to only 4 infants on site at any time until more staff is available to meet the regulations. A staff training will take place to ensure the staff maintain ratios and understand their responsibility throughout the day.
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Based on record review and interviews, the licensee did not ensure there was a ratio of one teacher for every four infants on July 9, 2025, when one aide was providing direct supervision to five infants between 5-6:00pm. This poses an immediate risk to the health and safety of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 12-CC-20250710170911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 367750056
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/01/2025
Section Cited
CCR
101174(d)
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101174 Disaster and Mass Casualty Plan (d): Disaster drills shall be conducted at least every six months. This requirement was not met as evidenced by:
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Per Licensee, an emergency drill will be completed by 10/1/25. The drill will take place when children are on site and documentation of the completed drill will be completed by a staff member who participated in the drill.
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Based on interviews disaster drills were not being conducted at least every six months. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250710170911

FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
367750056
ADMINISTRATOR:LISA BURTNERFACILITY TYPE:
830
ADDRESS:796 ERWIN RANCH ROADTELEPHONE:
(909) 709-4041
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:12CENSUS: 4DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
01:33 PM
MET WITH:Facility Representative Brynlie Wade and Licensee Lisa Burtner TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff do not maintain a comfortable temperature for children at all times
Staff handle the children in a rough manner
INVESTIGATION FINDINGS:
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On September 24, 2025, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection at McDonald Learning Center. LPA met with Facility Representative Brynlie Wade and Licensee Lisa Burtner. The purpose of the inspection was to deliver the findings regarding the above complaint allegations. The investigation included unannounced inspections of the facility on July 17, 2025, and August 5, 2025, confidential interviews with staff and parents, and a review of the facility records.

On July 10, 2025, the Department received two allegations. One allegation alleged that in July 2025 the Center was not maintaining a comfortable temperature for the children at all times. Confidential interviews confirmed the Center was too hot and expressed the area was experiencing higher than average temperatures. Inconsistent information was received regarding if the temperature in the Center affected the children in care. LPA conducted unannounced inspections on July 16, 2025, from 09:15am - 11:15am and August 5, 2025, from 04:10pm -04:25pm.
Report continued on page two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 12-CC-20250710170911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 367750056
VISIT DATE: 09/24/2025
NARRATIVE
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Report continued from page one
On July 16, 2025, LPA remained at the Center until 04:20pm completing an unrelated task. The Center thermostat did not go above 85 degrees on these days. LPA reviewed data from the National Weather Service for the months of July 2025 and August 2025. The data revealed the area was experiencing higher than average temperatures.

A second allegation was received, alleging S2 handled an unknown child roughly on an unknown date. Confidential interviews provided inconsistent information as some interviewees reported S2 handled a child roughly while others denied observing S2 handling a child roughly. S2 denied the allegation. LPA observed the staff interaction on July 17, 2025, and August 5, 2025. LPA did not observe any staff member handling a child roughly.

Based on interviews, record review and observation, there is not enough evidence regarding the allegations alleging, Staff do not maintain a comfortable temperature for children at all times, and Staff handle the children in a rough manner. Therefore, the allegations are deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with Licensee Lisa Burtner.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7