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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750060
Report Date: 04/21/2025
Date Signed: 04/21/2025 10:52:43 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2025 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20250313150820
FACILITY NAME:SNOWLINE CHILDCARE SERVICESFACILITY NUMBER:
367750060
ADMINISTRATOR:VICTORIA GIEBEFACILITY TYPE:
850
ADDRESS:4112 NIELSEN ROADTELEPHONE:
(760) 215-1050
CITY:PHELANSTATE: CAZIP CODE:
92371
CAPACITY:50CENSUS: 9DATE:
04/21/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Teacher, Maria Carmen SandovalTIME COMPLETED:
10:23 AM
ALLEGATION(S):
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Licensee does not ensure sufficient care and supervision is provided to children in care.
Licensee does not ensure that the facility has a Director on the premises during the hours the center is in operation.
INVESTIGATION FINDINGS:
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On 04/21/2025, Licensing Program Analyst (LPA) Carol Heath and Ana Rodriguez conducted an unannounced follow-up complaint visit at the Snowline Childcare Service (367750060) for the complaints received on 3/13/2025. LPA Heath met with the Teacher, Maria Carmen Sandoval. The purpose of the visit was to deliver the findings related to complaint allegations. During today’s visit, the director reported 9 preschool-age children, 1 staff member, and office staff.

As part of the investigation, LPA Heath obtained a copy of the facility roster, reviewed children's and staff files, and conducted interviews with the owner and other relevant individuals. The findings are as follows:

Allegation 1: The facility fails to provide adequate care and supervision to children.
Finding: Based on interviews, the teacher acknowledged she was unaware that Child #1 had urinated in her pants.
See page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20250313150820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: SNOWLINE CHILDCARE SERVICES
FACILITY NUMBER: 367750060
VISIT DATE: 04/21/2025
NARRATIVE
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Allegation 2: The facility does not have a Director present during operating hours.
Finding: A review of the owner’s file and interviews with staff revealed that either the owner, Victoria, or a support staff member, Emily, is not perceived as the Director. LPA confirmed that neither Victoria nor Emily meets the qualifications for a Center Director. Additionally, LPA received Maria Carmen Sandoval’s Director package during this investigation.

Based on the information obtained, there is a preponderance of evidence to provide that the licensee failed to meet the Title 22 Regulation. Therefore, the above allegation is Substantiated.

Type B deficiency was cited.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during operational hours following each visit by a licensing representative. Failure to maintain the required posting will result in a civil penalty of $100.00.

The Director will ask all the parents to fill out LIC 9224 – Acknowledgement of Receipt of Licensing Reports.

An exit interview was conducted, and the report was reviewed with the Teacher, Maria Carmen Sandoval.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2025 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20250313150820

FACILITY NAME:SNOWLINE CHILDCARE SERVICESFACILITY NUMBER:
367750060
ADMINISTRATOR:VICTORIA GIEBEFACILITY TYPE:
850
ADDRESS:4112 NIELSEN ROADTELEPHONE:
(760) 215-1050
CITY:PHELANSTATE: CAZIP CODE:
92371
CAPACITY:50CENSUS: 9DATE:
04/21/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Teacher, Maria Carmen SandovalTIME COMPLETED:
10:23 AM
ALLEGATION(S):
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Unqualified staff are providing care and supervision to children in care.
INVESTIGATION FINDINGS:
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On 04/21/2025, Licensing Program Analyst (LPA) Carol Heath / Ana Rodriguez conducted an unannounced follow-up complaint visit at the Snowline Childcare Service (367750060) for the complaints received on 3/13/2025. LPA Heath met with the Teacher, Maria Carmen Sandoval. The purpose of the visit was to deliver the findings related to the complaint allegation. During today’s visit, the director reported 9 preschool-age children, 2 staff members, and an office staff member.

As part of the investigation, LPA Heath obtained a copy of the facility roster, reviewed children's and staff files, and interviewed the owner and other relevant individuals.
Allegation: Unqualified staff are providing care and supervision to children.
Finding: Upon review of the teaching staff’s files, LPA verified that all teachers and assistants meet the required qualifications.
See page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20250313150820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: SNOWLINE CHILDCARE SERVICES
FACILITY NUMBER: 367750060
VISIT DATE: 04/21/2025
NARRATIVE
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This agency has investigated the complaint. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, at this time, the above allegations are Unsubstantiated.

No deficiency given at this time.


An exit interview was conducted, and the report was reviewed with the Teacher, Maria Carmen Sandoval.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20250313150820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SNOWLINE CHILDCARE SERVICES
FACILITY NUMBER: 367750060
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/25/2025
Section Cited
CCR
101223(a)(3)
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101223 Presonal Rights (a) (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including ... This requirement is not met
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The director and owner will have a meeting with all the staff and email LPA the agenda and meeting note and sign in sheet.
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as evidenced by the teacher's admission that she did not know that child #1 peed on her pants. Several interviewers also stated that the children were sometimes alone without adult supervision, which poses a potential health, safety, or personal rights risk to the children in care.
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Type B
04/25/2025
Section Cited
CCR
101215.1
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Child Care Center Directors Qualifications and Duties (b) All child care centers shall have a director.This requirement is not met, as evidenced by the record review and interview with Victoria (owner) and Emily (office staff).
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The owner already submit the Director package for Maria Carmen Sandoval. LPA will submit the pacage to LPM to review and approve.
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 Victoria has a family child care home. Emily does not have all the courses or experience to be a director, which poses a potential health, safety, or personal rights risk to the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5