367750080-5-19-2026-12-CC-FPEA-DUPPDC-20260603111315

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 367750080
Report Date: 05/19/2026
Date Signed: 05/19/2026 03:31:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Giovanni Cristales

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260513085844

FACILITY NAME:	HEARTFELT DAYCARE LLC		FACILITY NUMBER:	367750080
ADMINISTRATOR:	TIFFANY TURNER		FACILITY TYPE:	860
ADDRESS:	15757 ST TIMOTHY ROAD		TELEPHONE:	(909) 200-9060
CITY:	APPLE VALLEY	STATE: CA	ZIP CODE:	92307
CAPACITY:	60	CENSUS: 16	DATE:	05/19/2026
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Tiffany Boyce - Director		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Personal Rights - Staff do not ensure child's personal belongings are safeguarded.

INVESTIGATION FINDINGS:

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On Tuesday, May 19, 2026, at 2:00 pm, Licensing Program Analyst (LPA), Giovanni Cristales met with Director, Tiffany Boyce, and conducted an unannounced 10-day complaint investigation, concluded and delivered the findings on the above allegation(s), which was reported to the department on 4/7/2026. Originally the complaint was filed under the wrong facility license number #367750053. On 04/21/2026, Licensing Program Analyst (LPA) Hanna Cha conducted an unannounced case management visit to follow-up on an Unusual Incident Report (UIR) received at Palmdale Regional Office (PRO) on 04/03/2026. Reported UIR and complaint allegation is regarding the same matter. On 5/13/2026, LPA Cristales assigned the complaint to the facility above.

Upon arrival LPA observed one (1) staff providing care to two (2) infants, two (2) staff providing care to five (5) toddlers, two (2) staff providing care to eight (8) preschool children, one (1) staff for providing care for one (1) school age child, one (1) floater and director. LPA observed the facility to be within ratio. All staff have been fingerprinted and associated with the designated license number.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260513085844

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: HEARTFELT DAYCARE LLC	FACILITY NUMBER: 367750080
	VISIT DATE: 05/19/2026

NARRATIVE

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During today's investigation/inspection, LPA Cristales re-visited the information collected by LPA Cha on 4/01/2026 (roster, files, and interviews with staff). Based on staff and parent interviews, C1 attended the facility for a total of 3 days. C1 last day at the facility was 04/01/2026. LPA Cha reviewed the video recording dated 04/01/2026, and LPA Cristales reviewed the video recording again during today’s visit. During the recording, C1 is observed leaving the facility with a necklace on and reviewed C1 sign-in and out sheets. LPA Cristales collected additional information via email, and spoke with owner over the phone.

Allegation alleged (Staff do not ensure child's personal belongings are safeguarded) denied parent’s allegation. Inconsistent disclosures were made regarding whether the necklace had been stolen or switched out with a different necklace. Based on interviews with all relevant parties, LPA observations, and record reviews, no evidence was obtained to corroborate with the allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation(s) is UNSUBSTANTIATED.

No deficiencies during today’s visit. A Notice of Site Visit was given and must be posted for 30 days during the hours of operation after each site visit by a licensing representative.

Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and appeal rights were given and explained with Director, Tiffany Boyce.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026

LIC9099 (FAS) - (06/04)

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