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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370800147
Report Date: 06/21/2024
Date Signed: 06/21/2024 10:27:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2024 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240411143304
FACILITY NAME:COUNTRY TREEHOUSE PRESCHOOL, THEFACILITY NUMBER:
370800147
ADMINISTRATOR:REBECCA MILLERFACILITY TYPE:
850
ADDRESS:25153 VIEJAS BOULEVARDTELEPHONE:
(619) 445-1454
CITY:DESCANSOSTATE: CAZIP CODE:
91916
CAPACITY:45CENSUS: 8DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Yvonne DuggarTIME COMPLETED:
10:30 PM
ALLEGATION(S):
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9
Staff do not ensure adequate care and supervision is provided to children in care
INVESTIGATION FINDINGS:
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On 6/21/24, at 9:15 am, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Staff, Yvonne Duggar regarding the above allegation. LPA advised Duggar of the purpose of the inspection and conducted a tour of the facility. There were eight (8) daycare children and two (2) staff members present during the inspection.

On 4/11/24, Community Care Licensing (CCL) received a complaint alleging staff do not ensure adequate care and supervision is provided to children in care. During the course of the investigation interviews were conducted with Director, 3 staff members, 8 daycare parents, and 8 daycare children. All children, parents, and staff interviewed, expressed satisfaction with the care provided by the staff and no statements or evidence were obtained to support the allegation. There was no corroborating evidence regarding the above allegation. Due to conflicting information obtained from the interviews, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegation is found to be unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20240411143304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: COUNTRY TREEHOUSE PRESCHOOL, THE
FACILITY NUMBER: 370800147
VISIT DATE: 06/21/2024
NARRATIVE
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No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Duggar. LPA observed Licensee post LIC9213 – Notice of Site Visit and Duggar was advised this notice is to be posted for 30 days from today’s date. An exit interview was conducted with Staff, Yvonne Duggar.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4