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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370800634
Report Date: 09/10/2024
Date Signed: 09/10/2024 02:38:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2024 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240703085424
FACILITY NAME:LA MESA UNITED METHODIST CHILDREN'S CENTERFACILITY NUMBER:
370800634
ADMINISTRATOR:AMY FAGANFACILITY TYPE:
850
ADDRESS:4690 PALM AVENUETELEPHONE:
(619) 466-8407
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:87CENSUS: 35DATE:
09/10/2024
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Nancy BetancourtTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 9/10/2024, at 1:50pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Director, Nancy Betancourt. During the inspection there were 35 napping children present with six (6) staff members.

During the course of the investigation, interviews were conducted with director, nine (9) staff members, 10 daycare children and eight (8) daycare parents. Facility roster, facility sign in/sign out sheet, and related documentation were reviewed and obtained. Staff and children files were reviewed.

It was alleged that staff handled child in a rough manner. Director and staff denied the allegation and stated that they would never handle a daycare child in a rough manner. Staff stated that redirection is utilized for children displaying inappropriate behaviors. Authorized representative for daycare child in question declined for interview to be conducted with the daycare child. See LIC 9099C Continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240703085424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LA MESA UNITED METHODIST CHILDREN'S CENTER
FACILITY NUMBER: 370800634
VISIT DATE: 09/10/2024
NARRATIVE
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Based on the information gathered during the investigation, there is not enough corroboration and evidence regarding the allegation. Due to conflicting information obtained from the interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is found to be unsubstantiated.

Exit interview was conducted with Director, Nancy Betancourt and a copy of this report and Appeal Rights were provided. A notice of site visit was given and must be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
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