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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370804788
Report Date: 05/22/2025
Date Signed: 05/22/2025 12:46:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250210110911
FACILITY NAME:CASA EL CAJONFACILITY NUMBER:
370804788
ADMINISTRATOR:REBECCA RAYOFACILITY TYPE:
740
ADDRESS:306 SHADY LANETELEPHONE:
(619) 440-1335
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:99CENSUS: 95DATE:
05/22/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Licensee Lilian FranklinTIME COMPLETED:
12:46 PM
ALLEGATION(S):
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Facility staff are not allowing resident to attend Adult Day Program
Facility staff are not assisting resident with medical appointments
Facility staff are not answering communications from resident’s representative appropriately
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Licensee Lillian Franklin.

On February 10, 2025 the Department received the complaints which alleged facility staff are not allowing resident to attend Adult Day Program, facility staff are not assisting resident with medical appointments, and facility staff are not answering communications from resident’s representative appropriately. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250210110911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA EL CAJON
FACILITY NUMBER: 370804788
VISIT DATE: 05/22/2025
NARRATIVE
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(Continued from LIC9099)

Regarding the allegation that facility staff not allowing resident to attend Adult Day Program, R1 did not report being prohibited from going to Day Program. LPA interview with two facility staff reported that they do not prevent residents from going to Day Program. In fact, staff reported having to encourage residents to attend program and if residents do not attend it is because they do not want to. Additional interviews with residents corroborate being encouraged to attend day program.

Regarding the allegation that facility staff are not assisting resident with medical appointments, R1 reported staff does help with arranging medical appointments and stated that Staff #1 (S1) assisted with a medical appointment later in the week. Interview with S1 corroborated this statement and reported assisting most residents with medical appointments because they can easily arrange transportation for residents.

Regarding the allegation that facility staff are not answering communications from resident’s representative appropriately, facility staff reported that there may be occasions when they are unable to answer the phone due to tending to higher priorities. However, staff reported that they will always return voicemails left. According to an outside source familiar with the facility and frequently visits reported not being aware of any concerns involving resident representatives not being communicated with.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Licensee Lillian Franklin, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
LIC9099 (FAS) - (06/04)
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