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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370804788
Report Date: 08/19/2025
Date Signed: 08/19/2025 12:24:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250527140804
FACILITY NAME:CASA EL CAJONFACILITY NUMBER:
370804788
ADMINISTRATOR:REBECCA RAYOFACILITY TYPE:
740
ADDRESS:306 SHADY LANETELEPHONE:
(619) 440-1335
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:99CENSUS: 85DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Administrator - Becky RayoTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Lack of supervision resulting in drug use
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Administrator Becky Rayo.

On May 27, 2025 the Department received this complaint which alleged lack of supervision resulted in drug use. The Department’s investigation included facility tours and interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250527140804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA EL CAJON
FACILITY NUMBER: 370804788
VISIT DATE: 08/19/2025
NARRATIVE
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(Continued from LIC9099)

The Reporting Party (RP) alleged that her brother, Resident #1 (R1) was given drugs while in his room. [See LIC811 Confidential Name List for a description of select person identifiers used in this report]. LPA interview with RP revealed that RP did not witness this alleged incident.

LPA interview with the Administrator reported that drug and alcohol use is not permitted on the property, but there are designated smoking areas outside the property. The facility is not a locked facility, and per the admissions agreement, residents are allowed to come and go freely but they must sign in and out of the logbook.

Interviews with other staff corroborated that clients are allowed to smoke outside in designated areas and if residents are caught smoking inside their rooms, they are reminded of the admissions agreement. Staff interviews also mention how illegal substances are not allowed on the facility grounds. Interviews with residents reported being aware that if housekeeping finds any evidence of smoking or other drugs in their room, the Administrator is notified and appropriate action is taken. Residents did not report observing any use of illegal substances inside or outside the facility property.

LPA interview with outside sources familiar with the facility corroborated no concern regarding lack of supervision or drug use at the facility. Further, during unannounced facility visits LPA did not observe any prohibited drug use.

The Department has investigated the lack of supervision resulting in drug use. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

And exit interview was conducted with Administrator Becky Rayo, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2