370804788-4-10-2026-08-AS-SJAB-DTDULD-20260422154033

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370804788
Report Date: 04/09/2026
Date Signed: 04/10/2026 08:04:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20260302082547

FACILITY NAME:	CASA EL CAJON		FACILITY NUMBER:	370804788
ADMINISTRATOR:	REBECCA RAYO		FACILITY TYPE:	740
ADDRESS:	306 SHADY LANE		TELEPHONE:	(619) 440-1335
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	99	CENSUS: 93	DATE:	04/09/2026
		UNANNOUNCED	TIME BEGAN:	11:31 AM
MET WITH:	Maresulyn Ocenar - Staff		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff do not ensure residents are provided a comfortable environment

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to staff Maresulyn Ocenar.

On March 2, 2026 the Department received this complaint which alleged staff do not ensure residents are provided a comfortable environment. The Department’s investigation included a facility tour as well as interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260302082547

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CASA EL CAJON	FACILITY NUMBER: 370804788
	VISIT DATE: 04/09/2026

NARRATIVE

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(Continued from LIC9099)

LPA interviewed Outside Source #1 (OS1) who frequents the facility often. OS1 reported that the facility is always clean. OS1 did not report concerns about the cleanliness or sanitization of the facility. Additionally, OS1 reported that they have observed staff prompt residents to wash their hands, use hand sanitizer, and provide other general hygienic reminders. OS1 reported that they have observed the facility to maintain a comfortable environment for residents.

Interviews with residents reported that they observe staff clean the dining room after mealtimes and clean other areas of the facility every day. Residents reported feeling like the facility provides a comfortable and accommodating environment.

Interviews with staff reported cleaning the dining room after meals and wiping commonly touched surfaces with disinfectants at least once a day.

LPA observations during facility visits did not raise concerns regarding staff providing a comfortable or clean environment for residents.

The Department has investigated the allegations that staff do not ensure residents are provided a comfortable environment. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Maresulyn Ocenar, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

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