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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370805497
Report Date: 01/25/2022
Date Signed: 01/25/2022 01:37:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2021 and conducted by Evaluator Marie Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20211101134556
FACILITY NAME:KINDERCARE LEARNING CENTER - VIA MERCADOFACILITY NUMBER:
370805497
ADMINISTRATOR:LINDSEY THORNTONFACILITY TYPE:
850
ADDRESS:3655 VIA MERCADOTELEPHONE:
(619) 670-9388
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:63CENSUS: 36DATE:
01/25/2022
UNANNOUNCEDTIME BEGAN:
10:17 AM
MET WITH:Kendra Dedmon, Facility DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff handled the day care children in a rough manner.
INVESTIGATION FINDINGS:
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On January 25, 2022, at 10:17 AM, Licensing Program Analyst (LPA), Marie Hernandez conducted an unannounced complaint investigation inspection to deliver the complaint findings of the above allegation. LPA met with the Facility Director, Kendra Dedmon. Present are thirty six children with four staff.

Through the course of the complaint investigation, LPA conducted several confidential interviews with the Facility Representatives, nine staff, eleven day care children, eight day care parents and the Reporting Party. During the initial complaint investigation on 11/03/2021, LPA conducted a tour of the facility. LPA did not observe anything inappropriate at the facility at time of inspection. LPA reviewed and obtained pertinent information. The Department received a complaint alleging that the “Staff handled the day care children in a rough manner.” The Reporting Party is adamant that the staff person in question handled the children roughly and inappropriately. Several day care children and several day care parents did not disclose anything inappropriate with the staff or the staff person in question. The staff person in question denied the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Marie Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20211101134556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - VIA MERCADO
FACILITY NUMBER: 370805497
VISIT DATE: 01/25/2022
NARRATIVE
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Several staff stated they have not observed the staff person in question and/or any other staff being rough or inappropriate with the children. Several day care parents stated they do not have any issues or concerns with the facility or the staff.

Based on the interviews and information obtained, there was conflicting evidence to corroborate the allegation that “Staff handled the day care children in a rough manner.” Therefore, the allegation is found to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

LPA Marie Hernandez explained the complaint investigation report and the appeal rights to the Director. The Director was provided a copy of the report, notice of site visit, and the appeal rights. LPA observed the notice of site visit being posted at the facility.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Marie Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2