<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370806394
Report Date: 02/20/2026
Date Signed: 02/25/2026 04:47:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2025 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20251205152433
FACILITY NAME:KINDERCARE LEARNING CENTER - VIA MERCADO, INFFACILITY NUMBER:
370806394
ADMINISTRATOR:KENDRA DEDMONFACILITY TYPE:
830
ADDRESS:3655 VIA MERCADOTELEPHONE:
(619) 670-9388
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:36CENSUS: 29DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
02:11 PM
MET WITH:Natasha AldacoTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not follow infant's feeding plan.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
**This is an amended version of original report dated 02/20/2026**

On 02/20/2026 at 2:11 PM, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegation. LPA met with Assistant Director, Natasha Aldaco and toured the facility. There were 29 infants present with 8 staff.

During the investigation LPA conducted two unannounced inspections, interviewed Director, staff and daycare parents. Additionally LPA reviewed facility records that included Infant feeding logs, Infant Needs and Services plans, Child Supervision Records, sign-in sheets and facility roster.

During interview Director denied allegation stating all infants are fed according to thier Needs and Services Plan. Interviews with staff revealed that on at least one occasion an infant feeding was missed due to that infant visiting the Toddler room. Interviews with parents revealed that on at least one occasion a feeding was missed and/or not documented on the Kindercare application. Review of facility records revealed that on 12/04/2025, there were zero (0) recorded bottle feedings for Child 1 (C1), which was not in accordance with C1's Individual Feeding Plan. Based on information obtained in interviews and records review the allegation of Staff do not follow infant's feeding plan is Substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20251205152433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - VIA MERCADO, INF
FACILITY NUMBER: 370806394
VISIT DATE: 02/20/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
**This is an amended version of original report dated 02/20/2026**

Per California Code of Regulations, (Title 22, division 12 & Chapter 1) one (1) Type B citation is being cited on the attached LIC 9099-D.

An exit interview was conducted with Assistant Director, Natahsa Aldaco, and a copy of this report along with the Appeals Rights (LIC 9058) was provided. Notice of Site Visit must be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20251205152433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - VIA MERCADO, INF
FACILITY NUMBER: 370806394
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/20/2026
Section Cited
CCR
101427(a)(b)(c)
1
2
3
4
5
6
7
**This is an amended version of report dated 0220/2026**
101427 Infant Care Food Service (a) In addition to Sections101227, the following shall apply:(b) There shall be an individual feeding plan for each infant...(c)The infant shall be fed in accordance with the individual plan.
1
2
3
4
5
6
7
Director will provide within 30 days, a written plan of operation of how faciity staff will ensure infant feeding plans are followed and how they will prevent future occurances of this type of incident.
8
9
10
11
12
13
14
This requirment was not met as evidenced by, based on interviews and record review, facility did not met this reqirement when zero (0) bottle feedings were recorded for Child 1 (C1) on 12/04/2025, which posed a potential health, safety and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4