370806455-1-7-2026-20-CC-RGOU-DQDTGQ-20260116134329

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370806455
Report Date: 01/07/2026
Date Signed: 01/07/2026 01:21:09 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Dana Stevens

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20251020090902

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	370806455
ADMINISTRATOR:	DEANNE ROMERO		FACILITY TYPE:	830
ADDRESS:	5565 LAKE PARK WAY		TELEPHONE:	(619) 460-0310
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	24	CENSUS: 14	DATE:	01/07/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Deanne Romero		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility staff handled child in a rough manner.

INVESTIGATION FINDINGS:

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On 01/07/2025, at 10:00 AM, Licensing Program Analyst (LPA) Dana Stevens, conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Director Deanne Romera, and toured the facility. The following ratios were observed:
Infant Room 1 (3-12 months) - 6 infants present with 2 teachers.
Toddler Room (12 -24 months) - 8 napping infants present with 2 teachers.

During the course of the investigation, LPA reviewed classroom video footage and interviews were conducted with the Reporting Party, Assistant Director, teachers, and daycare parents.

Interviews and review of video footage revealed that on 10/17/2025, Staff 1 (S1) lifted and pulled Child 1(C1) by the upper arm two to three times while walking C1 across the classroom. C1 was later examined by medical personnel and found to be uninjured.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20251020090902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 370806455
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/07/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/12/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights The licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unusual punishment, infliction of pain...or other actions of a punitive nature...this requirement was not met as evidenced by,	1 2 3 4 5 6 7	Director stated S1 is no longer employed with the facility. Director stated training on the proper handling of children was provided to all Infant Center staff and she will provide LPA with a written description of the training and staff sign-in sheets by 01/12/2026.
	8 9 10 11 12 13 14	Based on interviews and review of classroom video footage, facility staff did not ensure the safe and proper handling of children which posed an immediate Health,Safety and Personal Rights Risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 20-CC-20251020090902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 370806455
	VISIT DATE: 01/07/2026

NARRATIVE

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Based upon observations and interviews, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, (Title 22, Division 12 & Chapter 3), are being cited on the attached LIC 9099-D.

Upon Receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

Exit interview conducted and report and appeal rights were provided to Director, Deanne Romero. A Notice of Site Visit (LIC 9213) must be posted for Thirty (30) days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

LIC9099 (FAS) - (06/04)

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