372001190-4-27-2026-51-CC-JREG-DTLW3P-20260429165615

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 372001190
Report Date: 04/27/2026
Date Signed: 04/27/2026 11:32:07 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Jennifer Irving

COMPLAINT CONTROL NUMBER: 51-CC-20260227131251

FACILITY NAME:	MONTESSORI CENTER, THE		FACILITY NUMBER:	372001190
ADMINISTRATOR:	JANET DELA CRUZ		FACILITY TYPE:	850
ADDRESS:	740 PINE AVENUE		TELEPHONE:	(442) 333-9359
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92008
CAPACITY:	71	CENSUS: 20	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Janet DeLa Cruz		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff did not prevent injury to a day care child

INVESTIGATION FINDINGS:

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On 4/27/26, Licensing Program Analysts (LPAs) Jennifer Irving and Saraliz Velando conducted an unannounced visit to deliver findings on the above complaint allegation. LPAs met with the Director Janet DeLa Cruz, disclosed the purpose of the visit, and were granted entry.

During the investigation, LPA observed facility operation, interviewed the Reporting Party (RP), facility staff, surveyed a sample of parents of enrolled children, and reviewed relevant records documenting the incident. The following was determined:

Documentation reviewed confirmed that a child was injured on the playground and the child’s authorized representatives were notified timely. Staff present at the time of the incident stated that children were being supervised and that required staff-to-child ratios were maintained. Staff also reported that the child was engaged in normal play activities on age-appropriate playground equipment when the injury occurred.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20260227131251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MONTESSORI CENTER, THE	FACILITY NUMBER: 372001190
	VISIT DATE: 04/27/2026

NARRATIVE

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Information obtained through interviews, record/document review, and parent surveys did not support that staff were out of ratio, distracted, or failed to provide appropriate supervision at the time of the incident. Additionally, there was no evidence obtained indicating that the equipment involved was unsafe or not age-appropriate. However, the Director reported that the cameras were not working and, other than the staff present at the time, there were no additional witnesses to verify statements made as to how the injury occurred.

It was determined that the preponderance of evidence standard has not been met; therefore, the above allegation is found to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

LPA conducted an exit interview and reviewed the report with the Director, Janet DeLa Cruz. A copy of this report and appeal rights were provided. A Notice of Site Visit was posted at the entrance of the facility for 30 days.

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

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