372005131-10-11-2024-10-CC-CMAZ-DA9NJW-20241021103059

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 372005131
Report Date: 10/11/2024
Date Signed: 10/11/2024 10:26:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2024 and conducted by Evaluator Kelly Gerth

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240910101637

FACILITY NAME:	BALDERRAMA CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	372005131
ADMINISTRATOR:	YATES, ANDREA		FACILITY TYPE:	850
ADDRESS:	709 SAN DIEGO ST.		TELEPHONE:	(760) 757-1931
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92058
CAPACITY:	80	CENSUS: 29	DATE:	10/11/2024
		UNANNOUNCED	TIME BEGAN:	10:08 AM
MET WITH:	Facility Representative Jesus Mendoza		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

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Staff handled day care children in a physically inappropriate manner
Staff yelled at day care children

INVESTIGATION FINDINGS:

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On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Balderrama Child Development Center (CCC) Facility Representative Jesus Mendoza, to deliver the findings from a complaint made to Community Care Licensing (CCL) on September 10, 2024. The complaint CCL received stated the following allegations:
Staff handled day care children in a physically inappropriate manner and
Staff yelled at day care children.
On 09/11/2024, LPA Kelly Gerth made an unannounced visit to conduct investigations regarding the complaint of the above 2 allegations. During the investigation, confidential interviews were conducted with staff (S1-S8) and evidence was collected. LPA obtained copies of pertinent records that included: facility roster of personnel, roster of enrolled children, parent handbook, incident reports, and communication records.
On 09/25/24, 09/30/24 and 10/3/24, Additional confidential interviews and collateral interviews were also conducted (P1, S9, S10 and P2) as part of the investigation.
See Next Page

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:	DATE: 10/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240910101637

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BALDERRAMA CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 372005131
	VISIT DATE: 10/11/2024

NARRATIVE

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On 10/02/2024, LPA Gerth made a sub sequential visit to the CCC to conduct confidential interviews with children (C2, C4-C6), regarding the allegations made. LPA also reviewed pertinent files and documentation.
Regarding the allegation Staff handled day care children in a physically inappropriate manner. During the investigation, interviews with staff revealed that some staff members may be more adept in communication skills than others, therefore have formed stronger staff /parent channels of communication. Due to the lack of suitable communication at times on behalf of the CCC, it was found that some parent concerns discussed may not have been adequately addressed, however through corroboration of staff interviews, it has been supported that staff members have not personally handled children in an inappropriate manner and have not witnessed other staff doing so. Additionally, confidential interviews conducted with children also did not support this allegation. LPA also made an attempt to interview the alleged victim, but the parent declined child interviewed due to being non-verbal and did not want to put any further stress on the child. Therefore, based on interviews conducted, observations and evidence collected, LPA Gerth was unable to corroborate this allegation.
Regarding the allegation Staff yelled at day care children. Further Interviews with staff revealed that although footage of the alleged incident was previously reviewed by management, the footage was no longer available for viewing. Management states that the footage did not reflect the allegations made and at no time was S2 heard yelling or inappropriately handling any children in care. Additionally, confidential interviews conducted with parents and children did not reveal any issues or concerns regarding the allegation(s). Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A copy of this report, appeal rights and Notice of Site Visit were provided to Facility Representative Jesus Mendoza, and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:	DATE: 10/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024

LIC9099 (FAS) - (06/04)

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