372005376-11-19-2025-10-CC-CMAZ-DP3UVT-20251205145541

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 372005376
Report Date: 11/19/2025
Date Signed: 11/19/2025 11:57:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Kelli Waters

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250918082452

FACILITY NAME:	CREATIVE BEGINNING, A		FACILITY NUMBER:	372005376
ADMINISTRATOR:	ROSEMARY FISHER		FACILITY TYPE:	850
ADDRESS:	409 E. FALLBROOK STREET		TELEPHONE:	(760) 728-7600
CITY:	FALLBROOK	STATE: CA	ZIP CODE:	92028
CAPACITY:	70	CENSUS: 54	DATE:	11/19/2025
		UNANNOUNCED	TIME BEGAN:	11:03 AM
MET WITH:	Rosemary Fisher		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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-Lack of supervision resulted in child's injuries
-Staff did not notify parents of child’s injuries
-Staff communicates inappropriately in front of children
-Staff interacted with child in an inappropriate manner
-Staff do not keep playground safe

INVESTIGATION FINDINGS:

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On 11/17/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegations. LPA toured the facility, conducted a census, and met with Director Rosemary Fisher, who was informed of the decision rendered.

On 09/18/25, Community Care Licensing (CCLD) received a complaint alleging that lack of supervision resulted in child’s injuries, staff did not notify parents of child’s injuries, staff communicates inappropriately in front of daycare children, staff interacted with a child in an inappropriate manner and staff do not keep the playground safe.

Regarding the allegation that staff failed to provide adequate supervision resulting in injuries to children, LPA Waters conducted confidential staff interviews, a review of facility records, and on-site observations. During the inspection, LPA Waters observed that staff-to-child ratios were maintained in the classrooms and during outdoor activities. Based on the information gathered, LPA Waters did not obtain evidence or documentation to substantiate any incidents or injuries related to a lack of supervision. Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250918082452

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CREATIVE BEGINNING, A	FACILITY NUMBER: 372005376
	VISIT DATE: 11/19/2025

NARRATIVE

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Regarding the allegation that staff did not notify parents of children’s injuries, LPA Waters conducted confidential staff interviews; reviewed Brightwheel app communications related to injuries; and reviewed the center’s policies, procedures, and parent handbook. During the review of the Brightwheel app, LPA Waters observed several “ouch” reports for children enrolled, which was consistent with the center’s reporting practices. LPA Waters confirmed that injuries known to staff are documented and communicated to parents through the app. Confidential Staff interviews indicated that some children may sustain minor injuries that are not observed or reported to staff and therefore do not document or report it to parents. Although an injury may have occurred while the child was in care, LPA Waters could not corroborate the allegation that staff fail to notify parents of injuries.

Regarding the allegation that staff were speaking inappropriately in front of daycare children, LPA Waters conducted confidential staff interviews. Interviews revealed that one parent felt staff had spoken to them in an inappropriate manner. However, further interviews did not provide evidence that any inappropriate language was used in the presence of children, and staff denied the allegation.

Regarding the allegation that staff interacted with a child in an inappropriate manner, confidential interviews revealed that the concern was based on information reported to the R/P. However, there were no witnesses to the alleged incident, and no individuals had first-hand knowledge of any inappropriate interaction between staff and a child. LPA Waters found no specific incident where this may have occurred.

Regarding the allegation that staff do not keep the playground safe, LPA Waters conducted an inspection of all four playground areas. LPA Waters observed that all toys and equipment were in good repair, the ground under climbing equipment had the required amount of absorbent material, and each area contained age-appropriate equipment. Interviews with staff revealed that playgrounds are cleaned daily during nap time to ensure the playgrounds are kept safe. Based on observation and interviews, LPA Waters was unable to corroborate the allegation.

The agency has investigated the above allegations and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility and a Notice of Site Visit to be posted for 30 days. This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025

LIC9099 (FAS) - (06/04)

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