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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372005685
Report Date: 01/21/2025
Date Signed: 01/21/2025 11:28:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2024 and conducted by Evaluator Gerald Poindexter
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20241104091629
FACILITY NAME:KINDERCARE LEARNING CENTER - WORLD TRADEFACILITY NUMBER:
372005685
ADMINISTRATOR:RASHELLE CULTRERAFACILITY TYPE:
850
ADDRESS:12135 WORLD TRADE DRIVETELEPHONE:
(858) 487-6444
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:72CENSUS: 41DATE:
01/21/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Cara Lackey TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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9
Staff did not adequately meet child's needs
INVESTIGATION FINDINGS:
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On 1/21/25 at 9:30 am, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 11/4/24 for the purpose of delivering findings on the above reference allegations. LPA met with Cara Lackey (aka Escamilla), program specialist. Madeline Howerton, the newly designated center director was temporarily away from the facility upon the LPA's arrival. There were 41 children present in 4 classrooms with 9 staff. Facility is with ratio.

It was alleged that “staff did not adequately meet child's needs” – specifically, as it related to diapering and observation. During the course of the investigation, LPA Poindexter reviewed facility documents, and interviewed the Reporting Party (RP), facility staff, and parents. The LPA has determined that the child, C1, developed a pattern of behavior related to diapers and clothing in the classroom. Staffers interviewed by LPA were aware this behavior. On the day of the September 2024 incident (exact date unknown), this behavior progressed to the playground, resulting in the child being partially unclothed, exposing their lower body
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2024 and conducted by Evaluator Gerald Poindexter
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20241104091629

FACILITY NAME:KINDERCARE LEARNING CENTER - WORLD TRADEFACILITY NUMBER:
372005685
ADMINISTRATOR:RASHELLE CULTRERAFACILITY TYPE:
850
ADDRESS:12135 WORLD TRADE DRIVETELEPHONE:
(858) 487-6444
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:72CENSUS: 41DATE:
01/21/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Cara Lackey TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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2
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5
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7
8
9
Child sustained multiple unexplained injuries
Staff did not notify child’s authorized representative of child’s injuries
INVESTIGATION FINDINGS:
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On 1/21/25 at 9:30 am, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 11/4/24 for the purpose of delivering findings on the above reference allegations. LPA met with Cara Lackey(aka Escamilla), program specialist. Madeline Howerton, the newly designated center director was temporarily away from the facility upon the LPA's arrival. There were 41 children present in 4 classrooms with 9 staff. Facility is with ratio.

It was alleged that a “child sustained multiple unexplained injuries.” During the course of the investigation, LPA Poindexter reviewed facility records and conducted interviews with the Reporting Party (RP), facility staff, and parents. LPA has determined that multiple injuries to child C1 may or may not have occurred at the facility. Lori Jiannuzzi, former center director and other staff interviewed, identified specific details of one injury that incurred to C1, but also expressed no knowledge nor explanation for other injuries. Interviews

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 51-CC-20241104091629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - WORLD TRADE
FACILITY NUMBER: 372005685
VISIT DATE: 01/21/2025
NARRATIVE
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with parents, reflected no ongoing concern about children’s injuries at the facility. LPA requested but did not receive any injury evidence (photos, medical reports) from the Reporting Party.

It was alleged that “staff did not notify child’s authorized representative of child’s injuries.” Based on facility records and investigative Interviews conducted, contradictory information was provided regarding notification of injuries. Staff acknowledge verbal notification with the parent(s) of C1, whenever injury occurred, but also expressed no knowledge of some injuries alleged. Interviews with other parents, described receiving “ouch reports” or other communication about their child’s injuries.

Based on the information obtained during interviews and documentation reviewed it is determined that
the above allegations cannot be proven or disproven. Therefore, they are considered UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Cara Lackey, program specialist. Notice of site visit was provided and must be posted for 30 days.Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 51-CC-20241104091629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - WORLD TRADE
FACILITY NUMBER: 372005685
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/21/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights… including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or aids to physical functioning. This requirement was not met as evidenced by:
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Ms. Lackey stated that she will recommend to Ms. Howerton, center director, that a staff training will be conducted on children's personal rights, supervision, and observation.
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Based on LPA interviews, the toileting and/or diapering needs for child C1 were not met, which posed a potential health, safety or personal rights risk to children in care.
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A copy of the staff training agenda and signed staff attendance sheet will be emailed to LPA at Gerald.Poindexter @dss.ca.gov no later than 2/21/25.
Type B
02/21/2025
Section Cited
CCR
101226.3(a)
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101226.3(a) Observation of the Child: (a) The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement was not met as evidenced by:
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Ms. Lackey stated that she will recommend to Ms. Howerton, center director, that a staff training will be conducted on children's personal rights, supervision, and observation.
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Based on LPA interviews, the behaviors and actions of child C1 were not observed by staff during outside playtime, resulting in the child being partially unclothed and exposed, which posed a potential health, safety or personal rights risk to children in care.
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 A copy of the staff training agenda and signed staff attendance sheet will be emailed to LPA at Gerald.Poindexter @dss.ca.gov no later than 2/21/25.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 51-CC-20241104091629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - WORLD TRADE
FACILITY NUMBER: 372005685
VISIT DATE: 01/21/2025
NARRATIVE
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region. This incident went unnoticed by the facility staff present in the area. The facility’s former center director, Lori Jiannuzzi, acknowledged that staff was not properly positioned at the playground, which hindered their ability to observe the children in care. During another incident on November 1, staff S1 acknowledged that information about the child’s diapering needs (and location of diapers) was not communicated between teachers (they and staff, S2), as one teacher replaced another, thus allowing the child to be wet for an extended time and to leave the facility unchanged. Based on the information obtained during interviews, it is determined that the allegation is valid because the preponderance of the evidence has been met, therefore, the allegation is found to be SUBSTANTIATED.

See LIC9099D for deficiencies cited.

Exit interview conducted and report was reviewed with Cara Lackey, program specialist. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6