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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006515
Report Date: 10/25/2023
Date Signed: 10/25/2023 02:58:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/19/2023 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231019140134
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006515
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
830
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:32CENSUS: DATE:
10/25/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Natalie SwisseTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff are accepting sick children into the daycare
INVESTIGATION FINDINGS:
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On October 25, 2023 at 10: am, Licensing Program Analyst (LPA) Jessica Rubio arrived unannounced to Children’s Paradise – Vale Terrace (CCC) to initiate the complaint investigation regarding the allegation listed above. LPA met with Director (AD) Natalie Swisse and conducted a tour and census of the CCC. LPA also conducted an interview with AD and reviewed records for child (C1).

On October 19, 2023, a complaint was received alleging staff are accepting sick children into the daycare; specifically, that on October 19, 2023, C1 was allowed to attend the facility after being told C1 must remain home due to exhibiting symptoms of illness on October 18, 2023. The interview and record review revealed that on October 18, 2023, a Medical Referral form from CCC staff was given to C1’s parent referring C1 to be sent home due to C1 having three instances of diarrhea. The medical referral form also stated that the CCC requires children that are sent home to be kept home for 24 hours symptom free or they may return soonerwith a doctor’s note.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20231019140134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006515
VISIT DATE: 10/25/2023
NARRATIVE
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Interviews revealed that C1’s parent refused to sign the form and was upset that C1 was being required to stay home. As a result, C1 was accepted into the CCC the next day and accepted into care without either of the above requirements being met. Review of attendance records showed C1 attended the CCC on October 18, 2023 and October 19, 2023.

Based on the interview and record review conducted during the investigation, the preponderance of evidence standard has been met and the allegation that staff are accepting sick children into the daycare is substantiated. The facility is being cited for Title 22 Regulations Section 101226.1 (a). See LIC 9099-D for cited deficiencies.

An exit interview was conducted, appeal rights were discussed and a copy of this report was provided to Director Natalie Swisse. A notice of site visit was also provided and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20231019140134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006515
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/08/2023
Section Cited
CCR
101226.1
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Daily Inspection of Illness (a) The licensee shall be responsible for ensuring that children with obvious symptoms of illness including, but not limited to, fever or vomiting, are not accepted. This requirement was not met as evidenced by:
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Director stated she would write a statement that the faciility would adhere to the Regulations and facility policy of not accepting sick children and provide to LPA.
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Based on record review showing C1 was accepted into the facility after exhibiting symptoms of illness, which poses a potential health, safety and or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3