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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006515
Report Date: 07/17/2025
Date Signed: 07/17/2025 12:24:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2025 and conducted by Evaluator Hayley McCarthy
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250716130118
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006515
ADMINISTRATOR:AMELIA COOKFACILITY TYPE:
830
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 407-8500
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:32CENSUS: 29DATE:
07/17/2025
UNANNOUNCEDTIME BEGAN:
09:28 AM
MET WITH:Elizabeth Arroyo, DirectorTIME COMPLETED:
12:34 PM
ALLEGATION(S):
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Staff yelled at infant in care
Staff smacked infant's hand
INVESTIGATION FINDINGS:
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On July 17, 2025 at 09:28 am, Licensing Program Analyst (LPA), Hayley McCarthy arrived at Children’s Paradise Inc.- Vale Terrace to investigate a complaint of the allegation listed above.

LPA met Director, Elizabeth Arroyo and conducted a tour of the facility. 29 children were present along with 10 staff. During the investigation, LPA interviewed all pertinent parties and made observations.

On July 16, 2025, a complaint was received alleging staff yelled at infant in care and staff smacked infant’s hand.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250716130118
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006515
VISIT DATE: 07/17/2025
NARRATIVE
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Regarding the allegation staff yelled at infant in care, LPA conducted interviews with 6 staff. 4 of 6 staff stated there have witnessed Staff 1 (S1) yell at infants in care. 1 confidential witness (W1) was interviewed and confirmed that they witnessed S1 yell at an infant in care.

Regarding the allegation staff smacked infant’s hand, LPA interviewed 6 staff. 3 of 6 staff and 1 confidential witness interviewed confirmed they have witnessed S1 smack infant’s hand. 3 staff also stated they witnessed S1 spank Child 1 (C1) in the classroom in front of the other children and staff. The director stated that staff came to her with concerns regarding the allegations on 07/18/2025.

S1 was interviewed and denied yelling, hitting, or spanking any child in care.

Based on interviews and record reviews, the preponderance of evidence standard has been met, therefore, the above allegation is SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1) are being cited on the attached LIC9099D.

Appeal rights were issued and discussed with licensee and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted and report was reviewed by Director, Elizabeth Arroyo. A notice of site visit was given to director and must remain posted on, or immediately adjacent to the interior side of the main door for 30 days. The report must be made available to the public for three years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250716130118
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006515
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/04/2025
Section Cited
CCR
101223.2(a)
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DISCIPLINE
(a) Any form of discipline or punishment that violates a child's personal rights as specified in Section 101223 shall not be permitted regardless of authorized
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Director spoke with the Assistant Director of Child Development who stated that S1 would be suspended immediately and then would be terminated. Further, Children's paradise education team will provide training on
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representative consent or authorization.
This requirement is not met as evidenced by: Based on interviews conducted, the licensee did not comply with the section cited above in that one staff spanked, slapped the hand of and yelled at a child in care.
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proper discpline practices for infants in. Childcare Centers for all staff.
All staff will sign that they participated in the training and director will send proof to the department by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3