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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006516
Report Date: 09/23/2021
Date Signed: 10/01/2021 10:01:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2021 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210310135956
FACILITY NAME:CHILDREN'S PARADISE - SCHOOL AGEFACILITY NUMBER:
372006516
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
840
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:45CENSUS: 22DATE:
09/23/2021
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Director Natalie Swisse TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility did not maintain adult-child ratio.
INVESTIGATION FINDINGS:
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This is an amended report, delivered to the facility on 9/23/21 from LPA Jeanette Sanchez.

Licensing Program Analysts (LPAs) Jeanette Sanchez and Joanne Domingo made an unannounced visit to the facility to deliver complaint findings. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Director Natalie Swisse.

The investigation consisted of interviews with staff, observations and record review. It was alleged that at times, a school age teacher is left alone with 18 children.

Through interviews with staff and record review (March 2021 Child Monthly Attendance Detail Reports and staff timesheets), it was found that on 3/10/21, one of the two school age staff was not working due to illness. On this date, 20 school age children were present. It was confirmed that a single staff member,
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20210310135956
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE - SCHOOL AGE
FACILITY NUMBER: 372006516
VISIT DATE: 09/23/2021
NARRATIVE
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who was listed as the teacher assistant, was left alone with 20 children for approximately 2 hours while waiting for replacement staff.

Based on LPA observations, interviews conducted and record review, the preponderance
of evidence standard has been met, therefore the allegation that facility did not maintain adult-child ratio is found to be SUBSTANTIATED. This violation poses a potential health, safety, or personal rights risk to children in care. The Child Care facility is issued a citation in accordance with the California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101516.5(b)(1): Teacher-Child Ratio. See page 2 for the cited deficiency.

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Director Natalie Swisse on this date. A Notice of Site Visit was posted.
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20210310135956
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE - SCHOOL AGE
FACILITY NUMBER: 372006516
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/01/2021
Section Cited
CCR
101516.5
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101516.5 Teacher-Child Ratio (b) There shall be a staffing ratio of one teacher and one aide present to every 28 children in attendance. (1) A teacher shall supervise no more than 14 children or with an aide a maximum of 28 children.This requirement was not met as evidenced by:


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Director has agreed to conduct an all staff meeting to address teacher-child ratios and to have a written plan in case of staff absence.
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This requirement was not met as evidenced by a single staff member being left alone with 20 school age children. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2021 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210310135956

FACILITY NAME:CHILDREN'S PARADISE - SCHOOL AGEFACILITY NUMBER:
372006516
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
840
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:45CENSUS: 22DATE:
09/23/2021
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Director Natalie Swisse TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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9
Staff not providing adequate supervision to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeanette Sanchez and Joanne Domingo made an unannounced visit to the facilty to deliver complaint findings. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Director Natalie Swisse.
Through interviews, staff indicated cell phones are only to be used during break, while children reported seeing staff use cell phones during working hours. The school age playground has a lower and upper playground with trees and structures that pose "blindspots" for providing adequate supervision. Children also stated that at times there are fights and that they know where to go on the playground so that they are not seen.
Although the above-mentioned allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. The facility is reminded to continue to provide on-going training on active supervision to all staff who are responsible for supervising children.
An exit interview was conducted, and a copy of this report was reviewed with and appeal rights were provided to Director Natalie Swisse.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4