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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006516
Report Date: 11/04/2021
Date Signed: 11/04/2021 01:16:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2021 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210809090216
FACILITY NAME:CHILDREN'S PARADISE - SCHOOL AGEFACILITY NUMBER:
372006516
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
840
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:45CENSUS: 0DATE:
11/04/2021
UNANNOUNCEDTIME BEGAN:
12:49 PM
MET WITH:Director Natalie SwisseTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff did not prevent inappropriate interaction between children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeanette Sanchez and Ana Noble made an unannounced visit to the facility to deliver complaint findings. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Director Natalie Swisse. The investigation consisted of observation and interviews.

On 8/9/21, the Department received a complaint regarding the facility not preventing inappropriate interaction between children. Specifically, it was alleged that a child was being hit and bullied. Confidential interviews revealed that staff admittedly felt inadequately trained to handle certain behaviors, such as special needs. These concerns were verbalized to previous Directors. Children stated that they had been injured, sometimes while staff was not watching. The same names of children who hit others were provided to LPA Sanchez. During LPA Sanchez’s visit, children were observed standing on trash cans, walking on picnic tables, and fighting. Staff was unable to provide adequate supervision while tending to such behaviors.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20210809090216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE - SCHOOL AGE
FACILITY NUMBER: 372006516
VISIT DATE: 11/04/2021
NARRATIVE
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Based on LPA observations, interviews conducted and record review, the preponderance of evidence standard has been met, therefore the allegation that facility did not prevent inappropriate interactions between children is found to be SUBSTANTIATED. This violation poses a potential health, safety, or personal rights risk to children in care. The Child Care facility is issued a citation in accordance with the California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101223(a)(1) Personal Rights. See page 2 for the cited deficiency.

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Director Natalie Swisse on this date. A Notice of Site Visit was posted.
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20210809090216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE - SCHOOL AGE
FACILITY NUMBER: 372006516
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/04/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/30/2021
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Director will email LPA a behavioral plan and training provided to staff regarding behavioral issues and handling special needs.
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Staff stated that they are inadequately trained to handle certain behaviors, such as special needs. Children revealed being injured by the same children. This poses a potential risk to the health and safety of children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2021 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210809090216

FACILITY NAME:CHILDREN'S PARADISE - SCHOOL AGEFACILITY NUMBER:
372006516
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
840
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:45CENSUS: 0DATE:
11/04/2021
UNANNOUNCEDTIME BEGAN:
12:49 PM
MET WITH:Director Natalie SwisseTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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9
Staff did not inform child's authorized representative of injury
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeanette Sanchez and Ana Noble made an unannounced visit to the facility to deliver complaint findings. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Director Natalie Swisse. The investigation consisted of interviews and record reviews.
On 8/9/21, the Department received a complaint regarding staff not informing child's authorized representative of an injury. Specifically, it was said that a child obtained scratches on the face (near the eye) and that staff did not inform authorized representative. Confidential interviews disclosed other injuries but not that injury. Record reviews showed other “ouch reports” but not for that specific injury.
Although the above-mentioned allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Director Natalie Swisse on this date. A Notice of Site Visit was posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4