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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006516
Report Date: 11/09/2023
Date Signed: 11/09/2023 01:35:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2023 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231031135053
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006516
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
840
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:45CENSUS: 11DATE:
11/09/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Natalie Swisse, DirectorTIME COMPLETED:
01:35 PM
ALLEGATION(S):
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Licensee failed to provide a safe environment for children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to initiate an investigation into the allegation listed above. LPA met with Director Natalie Swisse and explained the purpose of the visit.
It has been alleged that recently there have been strong paint fumes in all classrooms due to the remodel in process, all children were having breathing difficulties and coughing, all staff had complained to Director Swisse who refused to acknowledge the issue and close the facility until the remodel is completed.
During today's visit, LPA toured the facility and interviewed staff as well as children. Six (6) of six (6) staff interviewed reported they did not experience any breathing difficulties or coughing due to recent painting as part of an ongoing remodel at the facility. All six (6) staff interviewed also reported they did not observe any child experiencing breathing difficulties or coughing as a result of the painting nor did they receive any complaints from children regarding breathing difficulties or coughing due to the painting. One (1) of six (6) staff did report experiencing a headache on the first day of the painting. As a result, facility management covered the cooling system intake in the area which was being painted and no further incidents of discomfort were reported. (CONTINUED ON LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20231031135053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006516
VISIT DATE: 11/09/2023
NARRATIVE
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(CONTINUED FROM LIC9099)
In addition, all areas of remodel were also covered with zip doors help further prevent the spread of any odor from paint or dust from construction. LPA observed the paint being utilized to be certified for low chemical emissions and is also certified by Underwriters Laboratories Solutions (UL) as Greenguard Gold. UL is a safety organization that sets industry-wide standards for new products. Greenguard Gold certifies that the product has demonstrated to have low emissions and is healthier for indoor environments.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided along with Appeal Rights and LIC9213- Notice of Site Visit.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2