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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006517
Report Date: 09/14/2023
Date Signed: 09/14/2023 12:55:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2023 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230908131808
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006517
ADMINISTRATOR:SHADIERA BETHEAFACILITY TYPE:
850
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:80CENSUS: 45DATE:
09/14/2023
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Nataie SwisseTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff violated personal rights of child.
INVESTIGATION FINDINGS:
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On September 14, 2023 at 9:35 am, Licensing Program Analyst (LPA) Jessica Rubio arrived unannounced to Children’s Paradise - Vale Terrace, (CCC) to initiate the complaint investigation regarding the allegation listed above. LPA met with Director Natalie Swisse. LPA conducted a tour and census of the facility. LPA also conducted interviews with Director and one staff (S1).

On September 8, 2023, a complaint was received alleging staff violated personal rights of child, specifically, that S1 forced C1 to lay on their mat during nap time. Record review and interviews revealed that C1 attended the CCC for three days from 9/5/2023 to 9/7/2023. A witness interview revealed that on September 7, 2023 during nap time, C1 was heard crying and S1 was observed forcing C1 to lay down on a mat. The interview with S1 revealed, C1 was laying on their mat, when all of a sudden C1 got up and started crying and screaming. The interview also revealed, S1 picked up C1 from behind and laid C1 down on the mat, while C1 continued screaming and crying. The interview with S1 also revealed S1 did not say anything to C1 before or while S1 picked C1 up and laid C1 down.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20230908131808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006517
VISIT DATE: 09/14/2023
NARRATIVE
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Record review additionally revealed the incident was brought to the attention of the Director and a training was held with S1 regarding policies and personal rights.

Based on confidential interviews conducted during the investigation, the preponderance of evidence standard has been met and the allegation that S1 violated the personal rights of C1 is substantiated. The facility is being cited for Title 22 Regulations Section 101223 (a)(1). See LIC 9099-D for cited deficiencies.

An exit interview was conducted, a copy of this report, LIC 811 and appeal rights were provided to Director Natalie Swisse. A notice of site visit was also provided and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 10-CC-20230908131808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006517
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/14/2023
Section Cited
CCR
101223(a)(1)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
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Director conducted a training with S1 regarding policies and personal rights of children and provided written proof to LPA.
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Based on interviews revealing S1 forced C1 to lay down, which poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3