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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006517
Report Date: 06/12/2024
Date Signed: 06/12/2024 09:41:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240522145655
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006517
ADMINISTRATOR:AMELIA COOKFACILITY TYPE:
850
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 941-7578
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:80CENSUS: 58DATE:
06/12/2024
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Ralani Donnarumma, Assistant Director of Child DevelpmentTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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9
Staff do not ensure adequate supervision is provided to children in care.

Staff do not ensure reporting requirements are followed.

Staff did not prevent child from hurting another child in care.
INVESTIGATION FINDINGS:
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On date and time listed, Licensing Program Analyst (LPA) William Chancellor, arrived unannounced to Children’s Paradise: Vale Terrace (CCC) and met with Assistant Director of Child Development (AD), Ralani Donnarumma, to deliver the investigative finding’s regarding the allegation’s listed above. On May 29, 2024, at 09:05AM, LPA Chancellor conducted a health and safety inspection of the CCC and no immediate risks were observed. During this investigation, LPA conducted interviews with five staff (S1-S5) and conducted observations of C1 and C2 in the classroom.

On May 22, 2024, this agency received a complaint alleging that staff do not ensure adequate supervision is provided to children in care, staff do not ensure reporting requirements are followed and staff did not prevent child from hurting another child in care. It was alleged that, due to insufficient supervision from staff, bullying occurs resulting in injuries that are not reported to parent. Five of five interviews denied that C1 is bullied by C2. All teachers corroborated that both children are often redirected to more appropriate activities instead of “rough housing” with peers. LPA made observations of both children on the playground and prior to nap. No observations of bullying or antagonizing were witnessed on the playground. Both children were seen engaging in age-appropriate activities with their peers. LPA observed prior to nap, both children being redirected due to not following instructions, and avoiding the task of preparing for nap.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240522145655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006517
VISIT DATE: 06/12/2024
NARRATIVE
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Regarding the second allegation, staff do not ensure reporting requirements are followed. It was alleged that on a couple occasions with unknown dates, C1 would have scratches on their face, teachers would not say anything, and parent was not provided with an ouch report. Three of three interviews confirmed that any incident involving an injury above the neck, warrants a courtesy call to the parent, staff will document an ouch report and signature will be obtained at pick up. Record review corroborated that staff collectively utilize ouch reports for both children but the scratch in question was neither observed nor recognized while in care. LPA was unable to corroborate where the scratches happened.

Regarding the third allegation, staff did not prevent child from hurting another child in care. It was alleged that staff are not paying attention nor doing anything to prevent children from being mean to their peers. During observation of the playground and in the classroom, staff were actively engaged with children and were observed to redirect children in multicable facets when not engaged in an appropriate activity. With a 1:12 ratio regulation standard, the CCC is operating below regulation requirement with a classroom of twenty children and four staff.
Based on conflicting statements, LPA is unable to corroborate the allegations that staff do not ensure adequate supervision is provided to children in care, staff do not ensure reporting requirements are followed and staff did not prevent child from hurting another child in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Assistant Director of Child Development, Ralani Donnarumma. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2