372006517-4-3-2025-10-CC-CMAZ-DFLNLB-20250410103317

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 372006517
Report Date: 04/03/2025
Date Signed: 04/03/2025 08:30:28 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Kelly Gerth

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250304161051

FACILITY NAME:	CHILDREN'S PARADISE INC. - VALE TERRACE		FACILITY NUMBER:	372006517
ADMINISTRATOR:	AMELIA COOK		FACILITY TYPE:	850
ADDRESS:	990 VALE TERRACE DRIVE		TELEPHONE:	(760) 407-8500
CITY:	VISTA	STATE: CA	ZIP CODE:	92084
CAPACITY:	80	CENSUS: 60	DATE:	04/03/2025
		UNANNOUNCED	TIME BEGAN:	08:01 AM
MET WITH:	Elizabeth Arroyo		TIME COMPLETED:	08:40 AM

ALLEGATION(S):

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Children sustaining unexplained injuries due to Inappropriate interaction
Inadequate supervision being provided to children
Incidents not reported to authorized representatives

INVESTIGATION FINDINGS:

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On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Children’s Paradise Child Care Center (CCC) Director Elizabeth Arroyo to deliver the findings from a complaint made to Community Care Licensing (CCL) on March 04, 2025. The complaint CCL received stated the following allegations: Children sustaining unexplained injuries due to Inappropriate interaction, Inadequate supervision being provided to children, and Incidents not reported to authorized representatives.
On 03/05/2025 LPA Gerth opened the investigation at the CCC and during this time conducted staff interviews, gathered evidence including incident reports, classroom rosters, agency complaint procedures and staffing schedules. LPA also observed 5 separate preschool classrooms during either their inside and/or outside activity time and collected information that included census for each classroom children and staff present, location of staff during supervision of children and observations of ratio, child-staff engagement and staff supervision of children’s restroom/handwashing areas. On 03/06/2025, LPA gathered additional evidence including email communication records, observation notes, additional ouch reports and conducted 4 additional interviews with staff and or witnesses. See Next Page

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:	DATE: 04/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250304161051

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE	FACILITY NUMBER: 372006517
	VISIT DATE: 04/03/2025

NARRATIVE

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Regarding the allegation, Children sustaining unexplained injuries due to Inappropriate interaction. During interviews on 03/05/25 and 03/06/25, LPA was unable to corroborate that unexplained injuries have occurred to any children in care. During the investigation, LPA found evidence of ouch incident reports provided to parent/guardian and the policy which the CCC established, being followed when a child had sustained and incident/injury in care. The CCC provided LPA with copies of the recent ouch/incident reports for various recent incidents and evidence of referrals and resources used for families and/or staff for children in care as preventative and supportive measures to aid in behavior and classroom management for children in care. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation, Inadequate supervision being provided to children. During the visit on 03/05/2025, LPA made observations of each classroom which also included the areas children use to wash hands/use restroom and found that at all times a staff was not only present but at least one staff was facing the less frequented restroom areas at all times as well as each room had a door alarm/bell/chime that would sound if the door was opened. Additionally, LPA did observe children notifying the teacher when they were going to use the restroom and staff walking over to visually observe children in both the classroom and bathroom and/ or additional staff being called to assist to children inside for hand washing/restroom use. LPA also observed staff allowing children space to calm when upset but were supervising the children from additional feet away. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation, Incidents not reported to authorized representatives. Evidence collected on 03/05/25 and 03/06/25, supported that the family/guardians receive a written report, signed, incident report for injuries/ouches sustained and evidence of additional communication of documented time and date stamped phone call to the emergency contact on file in more serious incidents such as an injury from the neck or above, or broken skin was also shared to LPA. The CCC also provided the the internal policy and procedure that they have implemented for parent and /or staff concerns and or complaints and had no evidence of issues of unreported incidents or injuries brought to their attention. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A copy of this report, appeal rights and Notice of Site Visit were provided to Director Elizabeth Arroyo was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:	DATE: 04/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025

LIC9099 (FAS) - (06/04)

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