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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006517
Report Date: 01/15/2026
Date Signed: 01/15/2026 09:45:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2025 and conducted by Evaluator Hayley Corn
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251121163053
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006517
ADMINISTRATOR:ELIZABETH ARROYOFACILITY TYPE:
850
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 407-8500
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:80CENSUS: 49DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Elizabeth Arroyo, DirectorTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Staff member consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care.
INVESTIGATION FINDINGS:
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On January 15, 2026 at 09:15 AM, Licensing Program Analyst (LPA), Hayley Corn arrived at Children’s Paradise Inc. – Vale Terrace to deliver the investigative findings of the allegation listed above. LPA met with Director, Elizabeth Arroyo.

On November 21, 2025, a complaint was received alleging a staff member (S5) consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care.

On November 25, 2025, LPA arrived at the facility and interviewed six staff, including S5, the staff accused of drinking while working. S5 denied drinking alcohol at work. The remaining five staff stated they had not seen or heard of anyone consuming alcohol during work hours and confirmed they had not observed any unusual behavior from co-workers.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251121163053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006517
VISIT DATE: 01/15/2026
NARRATIVE
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Based on LPA’s observations and interviews conducted the allegation staff member consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal rights were issued and discussed with the director and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted and report was reviewed by Director, Elizabeth Arroyo. A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to the interior side of the main door for 30 days. The report must be made available to the public for three years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2