<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006517
Report Date: 01/28/2026
Date Signed: 01/28/2026 10:53:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Hayley Corn
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251209161747
FACILITY NAME:CHILDREN'S PARADISE INC. - VALE TERRACEFACILITY NUMBER:
372006517
ADMINISTRATOR:ELIZABETH ARROYOFACILITY TYPE:
850
ADDRESS:990 VALE TERRACE DRIVETELEPHONE:
(760) 407-8500
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:80CENSUS: 54DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Elizabeth Arroyo, DirectorTIME COMPLETED:
11:03 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Day care child was sexually abused by an unknown perpetrator.
Staff did not properly supervise day care children, resulting in injuries.
Staff handled day care child in a physically inappropriate manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On January 28, 2026 at 10:15 AM, Licensing Program Analyst (LPA), Hayley Corn arrived at Children’s Paradise Inc. – Vale Terrace to interview staff and deliver the investigative findings of the allegations listed above. LPA met with Director, Elizabeth Arroyo.

On December 9, 2025, a complaint was received alleging day care child was sexually abused by an unknown perpetrator, staff did not properly supervise day care children, resulting in injuries, and staff handled day care child in a physically inappropriate manner.

On December 17, 2025, LPA arrived at the facility and informed the director of the complaint. On January 15, 2026, LPA arrived at the facility and interviewed staff.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251209161747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - VALE TERRACE
FACILITY NUMBER: 372006517
VISIT DATE: 01/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegation that day care child was sexually abused by an unknown perpetrator, it was specifically alleged that the child was behaving differently and had an odor coming from their diaper leading the Reporting Party (RP) to believe the child was sexually abused. LPA toured the facility inside and out and reviewed diaper changing policies. The facility bathrooms have half doors so that diaper changes can be observed by other facility staff at all times. Additionally, when children are outside and need diaper changes, doors from the bathrooms to the outside remain open. Of the five staff interviewed, none observed any changes in behavior or anything else unusual during diaper changes. It was noted that the child 1 (C1) was only in care for four days.

Regarding the allegation that staff did not properly supervise day care children resulting in unknown injuries, it was specifically alleged that the facility notified RP that C1 was bit in the face, but RP believed C1 was hit in the face with a closed fist. Five staff were interviewed and Staff 4 (S4) confirmed that they witnessed Child 2 (C2) bite Child 1 (C1) on the face and immediately reported it to RP. Additionally, LPA reviewed images of the mark which appeared to be bite marks.

Regarding the allegation that staff handled day care child in a physically inappropriate manner, it was specifically alleged that a female staff member grabbed C1 by the arm to move them to a different area. Five staff were interviewed and all staff denied grabbing C1 aggressively by the arm or seeing other staff grab C1 aggressively by the arm.

Based on LPA’s observations, record review and interviews conducted the allegations that day care child was sexually abused by an unknown perpetrator, staff did not properly supervise day care children, resulting in injuries, and staff handled day care child in a physically inappropriate manner is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal rights were issued and discussed with the director and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted and report was reviewed by Director, Elizabeth Arroyo. A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to the interior side of the main door for 30 days. The report must be made available to the public for three years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2