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32 | Allegation #1: Facility staff member who is not an appropriately skilled professional removed a fecal impaction from a resident.
The complaint alleged that a resident pressed the call button in the bathroom and required assistance. Facility staff member, who is not an appropriately skilled professional removed a fecal impaction from a resident. On April 7, 2026, the department interviewed the administrator (A1), who denied the allegations and stated that the facility had never experienced such incidents. A1 also stated that no staff member by that name was employed at the facility.
During the same investigation, the department interviewed the registered nurse (RN), who clarified that a physician's order is required before a nurse can remove a fecal impaction due to the risks to residents. The RN indicated that if a resident requires this procedure, the facility either contacts the physician or calls the Medical Emergency team for assistance.
Additionally, an interview was conducted with the licensed vocational nurse (LVN), who confirmed that a physician's order is indeed required before performing a fecal impaction removal for any resident. If the order is not available, the facility will contact the Medical Emergency team or send the resident to the hospital.
The department also interviewed six residents (R1-R6) on April 7, 2026, all of whom denied ever needing this type of procedure and were unaware of any other residents who had undergone it. Furthermore, a review of the facility roster and the Community Care Licensing Division’s Licensing Information System confirmed that no staff members by that name were listed.
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