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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600276
Report Date: 02/20/2026
Date Signed: 02/20/2026 12:36:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2022 and conducted by Evaluator Liliana Silveira
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20220406152357
FACILITY NAME:CASA DE CASTROFACILITY NUMBER:
374600276
ADMINISTRATOR:CHERYL M. CASTROFACILITY TYPE:
740
ADDRESS:5581 CHATTANOOGATELEPHONE:
(619) 267-3934
CITY:SAN DIEGOSTATE: CAZIP CODE:
92139
CAPACITY:6CENSUS: 6DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Licensee Cheryl Castro via Phone CallTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee financially abused a resident while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liliana Silveira completed a complaint investigation and delivered findings via phone call with the Licensee Cheryl Castro.

The Department’s investigation consisted of interviews and a records review. On April 6, 2022, it was alleged that the Licensee financially abused a resident while in care. Specifically, it was alleged that the Licensee was forging checks and taking Resident #1 (R1’s) money.

The Department conducted a records review which revealed that R1 moved into the facility on February 16, 2018. A review of R1’s Physician’s Report, dated 02/12/2018, revealed that R1's physical health status was fair. R1’s was assessed as being able to follow instructions and able to communicate needs with occasional confusion. Regarding capacity for self-care, R1 was assessed as not being able to manage their own cash resources. Resident records indicated that R1’s money was managed by both R1 and their Responsible Relative (RR). (CONTINUED ON NEXT PAGE, LIC 9099C)

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20220406152357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA DE CASTRO
FACILITY NUMBER: 374600276
VISIT DATE: 02/20/2026
NARRATIVE
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(CONTINUED FROM PAGE 1, LIC 9099)
Department interviews with an Outside Source (OS), the RR and the Licensee revealed that R1 had two sources of income. Source #1 was managed by the OS and source #2 was managed by R1 and their RR. The interviews revealed that part of the board & care fees were paid by the OS and the other part was paid by the resident’s RR. The interviews also revealed that there were communication issues between all parties, causing confusion and problems in paying the board & care fees timely. Interviews and the records review of facility invoices revealed that R1 was continuously behind on board & care payments due to these issues.

The Department attempted to interview R1, however, the resident is deceased. Interviews with both the Licensee and the RR did reveal that the Licensee helped R1 with some banking issues involving overdraft fees related to loss of income deposits and over-spending. The Department also reviewed R1’s bank statements and checkbook receipts for random months spanning from 2020 to 2022, but was unable to determine if someone other than R1 was making financial decisions. Finally, interviews with the OS revealed that on more than one occasion, R1 expressed that they were "happy" and liked living at the facility. There was insufficient evidence to support this allegation.

This report was discussed with Licensee Cheryl Castro via phone call. A copy of this report, along with Licensee/Appeal Rights, (LIC 9058 03/22) were mailed via certified mail to the Licensee. An email response verifies receipt of the documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2