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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600890
Report Date: 04/30/2025
Date Signed: 04/30/2025 01:01:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Sabel Martinez
COMPLAINT CONTROL NUMBER: 08-AS-20250407130536
FACILITY NAME:ATRIA COLLWOODFACILITY NUMBER:
374600890
ADMINISTRATOR:JULIA LOPEZFACILITY TYPE:
740
ADDRESS:5308 MONROE AVETELEPHONE:
(619) 286-3583
CITY:SAN DIEGOSTATE: CAZIP CODE:
92115
CAPACITY:185CENSUS: 97DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Executive Director Julia LopezTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Unlawful eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced follow up complaint investigation visit and delivered complaint findings. The LPA introduced himself and disclosed the purpose of the visit to Executive Director Julia Lopez.

Throughout the investigation, the Department secured records and conducted interviews with external and internal sources, including staff and residents.

It was alleged the facility unlawfully evicted Resident # 1 (R1). On April 7th, 2025, it was reported to the Department R1 was being evicted based on claims R1 was not behaving properly.
Review of records obtained from the facility revealed the facility provide R1 a thirty (30) day notice to vacate the facility on June 19th, 2024, as R1 continuously refused to follow house rules. The thirty-day notice, along with a review of R1 admission agreement house rules, revealed R1 violated multiple house rules. These house rules included respect for others, dress and attire, noise, and alcohol use at the facility.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250407130536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: ATRIA COLLWOOD
FACILITY NUMBER: 374600890
VISIT DATE: 04/30/2025
NARRATIVE
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Interviews with staff and residents corroborated R1 would display aggressive behaviors toward staff and residents, often getting into arguments. R1 would at times walk out of R1’s bedroom without any clothing on. R1 would scream and keep R1’s television volume loud. Interviews also revealed R1 would consume alcohol at the facility and that may have contributed to R1’s behaviors.

R1 was to vacate the facility on July 22nd, 2024, but R1 refused. The facility then pursued an unlawful detainers order from the Superior Court of California, County of San Diego. According to the facility’s Executive Director, on April 3rd, 2025, a San Diego Sherriff’s Office Deputy advised R1 that R1 needed to vacate the facility by April 9th, 2025. R1 refused to vacate and the Sheriff’s office returned on April 22nd, 2025, and escorted R1 off the property.

Based on review of records, and interviews with several sources, R1 did not follow house rules stipulated in R1’s admission agreement. The facility followed proper eviction procedures, therefore, the allegation was unsubstantiated.

An exit interview was conducted with Lopez, to whom a copy of this report, LIC 811 Confidential names list, and Licensee/Appeals Rights (LIC 9058), were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
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