374600890-12-17-2025-08-AS-RCLK-DPU3KZ-20251229171957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600890
Report Date: 12/17/2025
Date Signed: 12/17/2025 06:45:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2024 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20241014143933

FACILITY NAME:	ATRIA COLLWOOD		FACILITY NUMBER:	374600890
ADMINISTRATOR:	JULIA LOPEZ		FACILITY TYPE:	740
ADDRESS:	5308 MONROE AVE		TELEPHONE:	(619) 286-3583
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92115
CAPACITY:	185	CENSUS: 95	DATE:	12/17/2025
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Community Business Director (CBD) Totorica		TIME COMPLETED:	11:50 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff threatened resident.
Staff engaged in inappropriate behaviors with resident.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Correia conducted an unannounced visit to conclude a complaint investigation and deliver findings. LPA identified herself with Community Business Director (CBD) Totorica and explained the purpose of the visit.

On October 14, 2024, the Department received a complaint alleging that Resident 1 (R1) was threatened by staff and that staff engaged in inappropriate behaviors with R1. The Department’s investigation included a review of a coinciding complaint filed on September 5, 2024, alleging sexual abuse of R1 by a staff member that was investigated by the Department and determined Unsubstantiated on September 26, 2025, the investigation included interviews with R1, as well as interviews with additional facility staff, and outside sources, and a facility records review,

It was alleged that approximately five weeks prior to the filing of the complaint, a male staff member with access to R1’s room would enter and wait for R1 to return. It was further alleged that the staff member asked R1 to engage in acts implying sexual assault, covered R1’s mouth, and threatened to kill R1 if they disclosed the incidents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20241014143933

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ATRIA COLLWOOD	FACILITY NUMBER: 374600890
	VISIT DATE: 12/16/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

During an interview with R1, they were unable to provide any identifying details about the alleged perpetrator beyond their gender.

A review of the Department’s investigation conducted in September of 2024, revealed that multiple entities; including the Department, law enforcement, the facility’s Executive Director (ED), additional facility staff, and outside sources all corroborated that during interviews with R1 they exhibited signs of confusion, disorganized thought, and provided inconsistent statements. R1’s accounts varied significantly in terms of timelines, events, and specific details.

A review of the police report indicated that law enforcement determined no criminal activity had occurred and subsequently closed the case. Additionally, a medical examination conducted in response to the allegations revealed that R1 tested positive for a urinary tract infection (UTI), which was cited by the attending physician as a contributing factor to R1’s confusion and inconsistent reporting.

Based on interviews conducted and records reviewed, the allegations are determined to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged incidents did or did not occur.

An exit interview was conducted with CBD Totorica. A copy of this report, along with the Appeal Rights, was provided. Signature below confirms receipt of the report.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2