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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374601097
Report Date: 01/30/2026
Date Signed: 01/30/2026 03:15:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20260116095531
FACILITY NAME:CASA DEL SOLFACILITY NUMBER:
374601097
ADMINISTRATOR:VIDA DACANAYFACILITY TYPE:
740
ADDRESS:4290 LAYLA WAYTELEPHONE:
(619) 662-1979
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:6CENSUS: 1DATE:
01/30/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Caregiver, Lily DacanayTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not treat resident with dignity
INVESTIGATION FINDINGS:
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On January 30, 2026, Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to the facility to deliver findings related to the allegation in this complaint. LPA was greeted by Caregiver Lily Dacanay, who was informed of the purpose of the visit.

The Department’s investigation included a facility tour and interviews with staff and outside sources.
On January 16, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not treat Resident 1 (R1) with dignity. Specifically, it was alleged that staff intentionally applied nail polish to R1’s fingernails, the surrounding skin, and R1’s lips.

During interviews, staff reported that on or about March 6, 2025, R1 was sitting outside enjoying the sun when a staff member (S1) was observed polishing her own nails. R1 asked S1 to polish her nails as well and also requested lipstick.
(continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260116095531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA DEL SOL
FACILITY NUMBER: 374601097
VISIT DATE: 01/30/2026
NARRATIVE
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(continue from LIC9099)

S1 assisted R1 with applying lipstick and painting her nails. S1 stated that R1 may have touched her nails before the polish was completely dry, which may have resulted in polish on the surrounding skin. S1 denied intentionally applying nail polish to R1’s skin or lips and stated that lipstick was applied at R1’s request.

Multiple interviews with staff and outside sources consistently indicated that they did not observe R1 with nail polish on her fingers or lips. During the visit, LPA did not observe nail polish on R1’s nails or lips. Additional interviews with outside sources did not produce corroborating evidence to support the allegation. Images of R1’s face and hands provided during interviews did not support the allegation.

Based on the investigation, including interviews and a review of images, there was insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Caregiver Lily Dacanay. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) was provided during the visit.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2